Senior Program Manager, New Offer Launch

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The New Offer Launch (NOL) team is responsible for commercializing new sources of revenue at Workday, prioritizing and driving accountability for the planned business impact. These sources may include newly developed product and service offers, solutions enabled through partnerships, or expansion of our target markets. The NOL team partners across all Workday business functions to define the business strategy and then drive action to position new businesses to scale. As the volume and complexity of Workday’s product & offering portfolio grows, we are partnering with key business and operations functions, including Finance, Sales, Partners, Marketing, Customer Experience, and Business Technology team to make foundational improvements to our operations to accelerate speed to market and scale new business models.

About the Role

As a NOL Program Manager, you will help define the NOL function’s business strategy and operating model and bring new offers to market. This role is highly visible within Workday that requires a high degree of both technical and business acumen and an exceptional ability to build cross-functional relationships while driving programmatic execution. As a strategic partner to senior business leaders across Workday, it's critical that you possess exceptional leadership, interpersonal, and communication skills, and are adept at cutting through complexity to shape and drive decisions. While being an expert in all functions is not required, you’ll need to demonstrate confidence, resourcefulness, adaptability, and flexibility to address issues to develop launch processes, playbooks etc. and when required move a launch forward.

 

Key Responsibilities:

• NOL Strategy, Planning and Program Management

  • Help define and implement the NOL function’s strategic objectives and operating model and build end-to-end solutions for launch operations

  • Lead program(s) from inception/initiation to launch in market, in alignment to stated launch objectives.

  • Develop in-depth understanding of the offer vision, value proposition and roadmap, and work with functional teams to translate strategy into detailed execution plans 

  • Partner closely with the offer owner in decision making, managing and mitigating risks and resolving critical issues.

• End-to-End NOL Process Design

  • Partner with cross-functional leaders to develop, document, and refine end-to-end launch processes, producing process diagrams, value stream maps, business flow charts, and launch requirements documents

• Problem Solving & Agility

  • Decompose complex problems, develop solutions and craft high quality recommendations in a fast paced, rapid changing environment.

• Performance and Analytics

  • Develop and maintain metrics, KPIs, and dashboards to monitor NOL portfolio performance

• NOL Automation

  • Orchestrate automation projects in partnership with IT to streamline launch operations, enhancing the efficiency of personas across various business functions

• Information Management, Training and Onboarding

  • Implement standards for creating, maintaining, and releasing NOL documents, website management, training and onboarding content etc.

About You

Basic Qualifications:

• 5+ years of proven experience in engineering, product/technical program management, business operations, sales, partners etc.

• 3+ years creating templates