Brompton Junction Mechanic

Brompton Junction Mechanic

We are looking for an experienced Workshop Mechanic that knows a bike inside out! Reporting directly to the Store Manager, you'll be accountable for up-holding the brand's high standards in all workshop activities. We have a customer-focused "open" workshop setting, your strong communication skills will shine as you foster customer loyalty through a warm and approachable demeanour. Attentively understanding customer bike needs, you'll respond promptly to ensure customer satisfaction, even in challenging situations. Your confidence and trust-building abilities will be essential in overcoming obstacles.

The successful candidate will be patient, with a friendly approach and enjoy working in structured situations, where hard work and consistent performance are important. Communication and the ability to persuade others in a thorough and factual manner are integral to this function. They should naturally be routine-orientated, methodical, thorough, compliant, cautious, sensitive, diplomatic, self-disciplined, and accommodating. A person with an amiable nature who prefers an environment which is free of trouble and confrontation would be best suited to this role.

With an active nature you will be someone who has an adventurous and explorative approach to life; ideally with an interest in cycling you will adopt a Brompton into your life with ease. Living the brand you will act with authenticity as a brand ambassador.

• Customer Experience

  • Act as a Brand Ambassador to deliver best in class customer experience.

  • Provide expert maintenance and diagnostic assessments.

  • Respond to workshop enquiries received by phone or email.

  • Accountable for hosting monthly maintenance events (virtual and in-store) as a key part of the store community events calendar.

  • Promote the workshop services through Brompton social platforms to build customer engagement and advocacy.

  • Complete all training required to specified deadline including relevant Brompton Academy modules.

  • Provide support to the Sales team during quieter periods in the workshop.

  People Management

  • Support with recruitment and onboarding of Part-Time workshop mechanics.

  • Support Store Manager to ensure effective workshop staff deployment, making suggestions according to changing trade patterns.

  Workshop Operations

  • Manage workshop calendar and bookings to ensure all workorders completed to the highest standard.

  • Carry out workorders and “on the spot” repairs following brand guidelines, referencing data sheets, technical customer service team and Brompton Academy as appropriate.

  • Raise timely fault reports with the customer service team to minimise customer wait time for warranty replacements.

  • Maintain a workshop environment in line with company expectations including housekeeping and team grooming standards.

  • Place replenishment orders of all workshop consumables ensuring stock levels are maintained.

  • Highlight any workshop stock opportunities and risks to the Store Manager as appropriate.

  • Support with planning and execution of monthly and year end stock counts within the workshop area.

  • Follow all standard operating procedures to ensure accurate handling of stock and payment handling through the EPOS system.

  • Ensure that you always take care of yours and others health and safety, complying with legal obligations and ensure that all employees are thoroughly trained in the H&S procedures.

  Self – Management

  • Passionate about the Brompton brand and customer experience.

  • Strong communication skills and able to communicate effectively with a range of people.

  • Be a self-starter who can work unsupervised to high standards and meticulous detail.

  • Be a team player who will contribute to the continuous improvement goals of the department as well as the company.

  • Warm, friendly and engaging personality.

  • Outstanding professionalism.

  • Energetic and dynamic.

  • Outstanding loyalty and commitment to the business.

  • Take responsibility for personal development and actively seek opportunities for improvement.

  Skills & Attributes

  • High level of knowledge and proven experience with the Brompton Bicycle is essential.

  • Excellent customer service skills.

  • Team working skills.

  • Competence in Microsoft Office 365 suite including Word, Outlook.

  • Cytech Level 2 is preferred or US equivalent.

  • Fluent in written and spoke