Services Sales Support Specialist - Home based in Spain

The EMEA Services Inside Sales team proudly drives Customer Success by ensuring our customers are supported and providing the best-in-class customer and partner experience. We maximize our service opportunities by working closely with Juniper Account Managers (AMs), Partner Account Managers (PAMs), Distribution Account Managers (DAMs), Service Business Managers (SBMs), Services Operations, our partners and customers to maximize service development and positioning. 

 
Responsibilities 

This is an Administrative oriented role. The Services Sales Support Specialist is responsible for all renewal quoting, maintaining accurate view of all contracts for a given customer (Software, Support, Resident Engineering, Resident Consulting, and Service Management), as well as all documentation, pricing, etc. required for RFPs/New bids.  

The Services Sales Support Specialist works closely with the Service Manager in maintaining the Install Base and our Services Sales team: Service Business Manager and Service Business Consultant driving the commercial negotiations, as well as Account Managers. 

The Services Sales Support Specialist manages the various Juniper Tools at his disposal in order to ensure that all New business bids and Services/Software renewals are quoted accurately and in a timely manner, by identifying/maintaining an accurate picture of all recurring Support/Services/Software Agreements globally. 

 

Job Duties  

• Ability to manipulate large data files, analyze and generate relevant quotes and reports, based on sales and customer needs.  
• Install bases for Key Accounts can include 500,000 serial products, serial numbers with different SLA (Service Level Agreement).  
• Establish and continuously develop relationships as a ‘trusted advisor’ with all internal stakeholders. 
• Drive Attach and Renewal rates within the defined account by identifying and working proactively on these opportunities with our sales team. 
• Ensure that all contracts start and end dates for all types of support and services are accurately tracked and reflected in Juniper Networks systems  
• Is responsible for service and support contracts timely renewal quoting/pricing via SAP  
• Work closely with the Service Manager in ensuring all the Installed Base / Shipment Data is kept up-to-date to be able to track adds/changes/moves  
• Work closely aligned to the Service Business Manager to when defining renewal pricing and discounts  
• Interact with Juniper Back-Office/Operations teams for order booking, invoicing, quote to cash tracking
• Work closely with Sales team and provides on-time alerts to Juniper Networks teams in order to timely issue renewal quotes and all required document and pricing for RFPs/New business bids  
• Ensures that all opportunities for New business and Renewals are captured in SalesForce.com and are maintained/updated 
• Responds to queries from customer and partners around service contract entitlement and renewals, in support of the Sales Team.  
• Participates into calls triggered by Sales, Customer or Partners regarding the follow-up on the evolution of the installed Base  

 

Key requirements and skills 

• 5+ years’ experience as pricing administrator, sales support, data analyst and/or with financial background
• Enjoys crunching and analyzing data 
• Excellent knowledge of Microsoft tools, mainly Excel 
• Good practice of Enterprise-Class CRM tools, SAP, SFDC, Oracle 
• Fluent in English. Other languages are considered a strong advantage
• Excellent organizational skills and strong in follow through. 
• Problem solving and a drive to get things done
• Detail and process oriented/driven  
• Result driven  
• Capacity to work under pressure and meet deadlines
• Good Communication and Presentation skills 
• Young professional looking at taking the next step in your career in Services Operations 
• Strong relationship building across organizational levels. 
• Wants to work in a dynamic and fast-paced environment. 
• Collaborative team player. 
• Commitment to delivering a remarkable customer experience. 
• Hunter mentality, self-motivated, self-starter, takes initiative. 
• High energy level, dynamic personality, action oriented.  
• Willingness to learn, grow and be coached.  
• Maintains open and honest communication.  
• Can adapt when necessary to support urgent bids, quarter end, year end, as well as accommodate changes in industry and company direction.  

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Netwo