Care Manager – Patient Support Call Center -Remote

**This is posted in anticipation of a future role**

Position Summary:

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.  

The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Care Manager  

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. 

Position Summary: 

Responsibilities will vary by program and its lifecycle.  Care Manager’s may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status.  Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support.  This is a remote position. 

Job Responsibilities: 

• Perform outbound calls to obtain appropriate information and document accurately. 

• Responsible for answering in-bound calls and assisting customers with pharmacy related services. 

• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. 

• Contact insurance companies for benefit investigation and coverage eligibility. 

• Provide prior authorizations and appeals support. 

• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. 

• Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks. 

• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s. 

• Report ADE’s according to program policy and guidelines Adhere to all HIPAA guidelines May assist with onboarding new employees.