Senior Product Ops Specialist (BCA)

<p><span data-contrast="none">GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT &amp; SS), GovTech develops the Singapore Government’s capabilities in Data Science &amp; Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. </span>&nbsp;<br>&nbsp;<br><span data-contrast="none">At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.</span>&nbsp;<br>&nbsp;<br><span data-contrast="none">Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!&nbsp;</span>&nbsp;<br>&nbsp;<br><span data-contrast="none">Learn more about GovTech at tech.gov.sg.</span><span data-ccp-props="{&quot;335551550&quot;:1,&quot;335551620&quot;:1}">&nbsp;<br><br></span></p> <div id="544d3b4b37574f229947c0b40888d998" class="WGTF" data-automation-id="decorationWrapper"> <div class="WATI WCSI WBTI"> <div id="544d3b4b37574f229947c0b40888d998-3daee8b83ade32de" data-automation-widget="richTextArea" data-automation-metadata-id="56$309310" data-uxi-form-item-child-list-index="2"> <div> <div class="css-v47zm2-FocusContainer e1ge5hpl0"> <div class="css-1mb50em-EditorContainer e1ge5hpl1" data-automation-id="richTextEditor" data-metadata-id="56$309310" data-uxi-widget-editable="false"> <div class="css-1v6ili8-TextEditorContainer eg1t6ed0" data-automation-id="richTextContent"> <div class="css-ehfww1"> <div class="ProseMirror"> <p>You will be embedded with GovTech product squads at BCA, working across established platforms such as CORENET X and new digital products in BCA's portfolio. As the bridge between Product Managers, Engineering, Design, agency business owners and industry users, you will make sure products land well, get adopted, and keep improving on evidence rather than assumption.</p> <h2>What you will be working on</h2> <ul> <li> <p><strong>Lead go-to-market and adoption:</strong> Own rollout sequencing, user onboarding, communications and support readiness for launches, and track adoption outcomes after go-live.</p> </li> <li> <p><strong>Run the Voice of Customer pipeline:</strong> Analy