Field Service Tech I

Summary

To inspect MI Windows and Doors products and determine problems along with installation of parts of windows and doors.

Responsibilities

Train in acknowledging in the receipt of service and contacts the homeowner or job super within 2–3-week timeframe to schedule service.

Training on the processing each order that is processed for service work, confirming the load date, sizing, quantity, etc., for accuracy.

When receiving parts for a service, inspects for any shipping damage and accuracy of the order. Also, those service technicians who receive parts directly at an MIWD facility, necessary paperwork pertaining to MIWD is completed and supplied back to MIWD Shipping Department.

Performs service, being courteous and prompt when doing so. If the service rep is not going to meet the appointed timeframe of a service, will immediately contact the homeowner/job super to advise them of such, and reschedule immediately if possible.

When service is complete, acknowledges, providing details as to exactly the work which was performed on the service, and any problems or issues. Also acknowledges if any additional parts have been ordered for either the service tech to return to the home, or which may be shipping direct to the homeowner/job super. Please note that if parts are shipping direct to the homeowner/job super, that the homeowner/job super is confident and comfortable with installing said parts.

All parts order will need to be submitted direct to MIWD via email

Travel a must

Qualifications

High school diploma or equivalent required.

Ability to interface with individuals with diverse backgrounds.

Be able to lift, carry, and install heavy window parts.

Knowledge of SharePoint is a plus.

Communicate with customers effectively and professional appearance and manner.

Recognize problems in windows and doors and always present MIWD in a positive way.

Always have a neat, professional appearance and manner.

Recognize MI products both past and present.

Ability to arrange and schedule multiple appointments.

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

 

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO), including Vacation, Personal, and paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.