Representative 3, Enterprise Direct Sales - Sales Development

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job generates, prospects and qualifies Enterprise segmented opportunities through outbound cold calling, emailing or lead generation. It plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Opportunities are transferred to field sales executives to finalize sales of Managed Solutions products for Mid-Market and Enterprise businesses. It conducts high-level conversations with senior executives about business and marketing issues and operations. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Job Description

Core Responsibilities

• Conducting thorough research on prospects to identify their specific security needs, pain points, and decision-makers
• Qualifying leads by understanding their business requirements and matching them with our security solutions and services
• Generating a consistent pipeline of opportunities through outbound cold calling, email campaigns, social networking and lead follow-up over the telephone. Passing the opportunity to the field to complete the sale to Mid-Market and Enterprise businesses
• Staying current on industry trends, competitor offerings, and emerging security technologies to better position our solutions to prospects
• Attending sales training sessions and participate in team meetings to continuously improve sales skills and product knowledge
• Meeting and exceeding all assigned sales quotas and achieve targeted customer experience scorecard metrics. Engaging executives in targeted prospect accounts and orchestrating discussions with senior executives around their business needs
• Managing the customer through lead generation, pipeline management, organization, effective communication and solid listening skills. Scheduling meetings and product demos for the sales team with qualified prospects
• Consulting with business contacts at all levels of their organization including IT Directors, CIOs and CEOs on their business application. Soliciting referrals for potential new prospects
• Collaborating with sales teams to develop strategies for engaging and nurturing leads, targeting strategies for specific industries, regions, or clients
• Providing feedback to marketing and product teams from prospect and customer interactions to help refine messaging and improve product offerings
• Resolving customer issues quickly and striving to reach resolution on the first call or escalating issues appropriately
• Updating and maintaining prospect database and opportunity funnel on a daily basis. Assuring management of prospect database and assuring customers' orders are fulfilled
• Maintaining accurate and up-to-date records of prospects, leads, and customer interactions in the CRM system
• Managing multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Previous telecom sales (hunting and prospecting) experience
• Sales development experience

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclu