Enterprise Customer Success Manager I

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf

At Jamf, we empower people to be their best selves and do their best work.The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows.  ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.

This role requires availability for a 9:00 AM – 6:00 PM CST shift and will focus on supporting our West Coast book of business. 

What you can expect to do in this role:

• Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
• Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
• Understand and promote the value of Jamf products and services to customers
• Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
• Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
• Work with customers via phone and email to understand critical goals, challenges, and key performance indicators 
• Partner cross-departmentally to advocate customer needs/issues 
• Identify and facilitate opportunities for customer growth and engagement with Jamf
• Other duties and special projects as assigned

What we are looking for:

• 1+ years of experience with Apple products in a professional setting (Preferred)
• Experience communicating technical topics to both technical and non-technical audiences (Required)
• 2+ years of experience with customer-facing account management (Required)
• Proven ability providing successful outcomes to high touch and high value customers (Preferred)
• Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
• Team player with proven ability to execute across a cross-functional team
• Strong attention to detail
• Ability to multi-task and prioritize duties
• Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

#LIREMOTE

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factor