Program Manager – Customer Programs & Enablement

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In This Role

In this role, you will support the launch, adoption, and scaling of newly introduced, customer-facing programs delivered globally. You will work closely with regional and cross-functional stakeholders to enable smooth rollouts through strong change management, communication, and operational coordination. A typical day involves managing program timelines, consolidating inputs from multiple regions, preparing executive-ready presentations, analyzing Excel-based reports, and supporting continuous improvement efforts based on field feedback. This role operates in a fast-paced, evolving environment and requires comfort navigating ambiguity while keeping programs on track.

 

Responsibilities

• Support the global launch and rollout of new customer-facing programs and services
• Coordinate program activities across regional leads and stakeholder groups
• Drive change management efforts to support adoption and usage of newly launched programs
• Create and maintain program documentation, presentations, and communication materials
• Consolidate inputs, updates, and feedback from multiple regions into clear summaries
• Analyze Excel-based data and reports to track adoption, progress, and program effectiveness
• Support post-launch program refinement by incorporating field feedback and updating materials
• Track action items, dependencies, risks, and follow-ups to ensure timely delivery
• Assist with project planning, execution tracking, and operational reporting
• Present updates, findings, and recommendations to sponsors and stakeholders
• Provide organizational and operational support to ensure programs can scale effectively

 

Required Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field
• 5–7 years of experience in program coordination, project management, or operations support
• Prior experience supporting the launch or delivery of new programs or services
• Strong organizational, coordination, and time-management skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft 365 tools, particularly:
• PowerPoint for building executive-ready presentations
• Excel for data analysis, reporting, and tracking
• Ability to work independently and manage multiple priorities in a fast-changing environment
• Experience working with cross-functional or regionally distributed teams
• Attention to detail with the ability to synthesize large amounts of information

 

Preferred Qualifications

• Experience with change management, communications, or adoption enablement initiatives
• Exposure to large, matrixed organizations or global operating models
• Experience supporting customer success, service delivery, or go-to-market programs
• Familiarity with project management methodologies and best practices
• PMI, PMP, or similar program/project management certification
• Comfort wor