Operations Associate

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Operations Associate

Job Profile Title

Services Assistant C

Job Description Summary

The Operations Associate is a member of the University Life Operations Team. The Operations Associate generally assists with divisional operations including moving boxes/packages, facilitating deliveries, and monitoring building conditions. Their role ensures accurate and timely set up of banquet and meeting spaces for events in venues managed or supported by the division. Additionally, this role plays a vital part in meeting the operations needs including delivering and tracking event equipment to various locations across campus and serving as a liaison to venue clients. The position requires superior customer service skills, willingness to work varied shifts including nights, weekends, or early mornings; ability to interact with various clients across campus, ability to read and interpret written reports and diagrams, and the capacity to adapt to dynamic changing situations positively and proactively.

Job Description

Job Responsibilities

• Assist with the overall operational needs of venues managed, supported, occupied by the Division of University Life. Deliver, retrieve packages and equipment to designated University locations. 
• Assist as assigned with opening and closing procedures for divisional spaces including inspecting and examining nightly for maintenance issues and verifying that buildings are empty, locked and properly secured.
• Responsible for timely setup and breakdown of events within University Life venues and central pool classrooms. Complete set ups of meeting and event spaces based on reports and diagrams with attention to detail.
• Provide instruction to part-time and student staff assisting with events. Respond to client on site requests for additions and adjustments: identify, resolve, or report any equipment needs or issues which may arise.
• Participate in all related opening and closing procedures for Space and Events Management, including inspecting, and examining nightly for maintenance issues and verifying that building are  empty, locked, and properly secured.
• Working with part time/student staff, dining, Public Safety, and other departments on closing related issues.
• Maintain orderly appearance of venue spaces (e.g., lounges, meeting rooms, building exteriors, loading dock): ensure safe, obstruction-free corridors, maintenance closets and vestibules.
• Ensure that all equipment is always in good repair and fully functional and report any problems to manager. Assist with tracking inventory, repair, and maintenance of Space & Events equipment.
• Other duties as assigned to include, but not limited to, attending regular staff meetings, staffing of overtime setups, and building coverage often occurring outside of the stand