Expert, Business Process Analyst - Location Flexible

Requisition ID # 156261 

Job Category: Business Operations / Strategy; Maintenance / Construction / Operations 

Job Level: Individual Contributor

Business Unit: Gas Engineering

Work Type: Hybrid

Job Location: Rocklin

 

 

Department Overview

Gas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers. Gas Operations is responsible for all aspects of PG&E’s gas distribution and transmission operations, including planning, engineering, maintenance and construction, restoration, and emergency response.

 

Position Summary

Business Process Analysts evaluate the effectiveness of, and recommend improvements to, business process, practice, and procedures.  Business process related activities are focused on measuring and improving quality, cost effectiveness, efficiency, customer satisfaction and other desired business outcomes and strategic business decisions. 

 

Responsibilities typically include many or all of the following:

• Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements.  Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews in order to identify and quantify issues and recommend solutions.
• Metrics and Reporting: Develops and tracks business process related metrics.  Develops and maintains standard, custom and ad-hoc reports.
• Quality Assurance:  Develops and updates quality standards, monitors quality, identifies issues and recommends improvements.
• Business Process Improvement:  Business process improvement activities in support of the business, including process mapping and re-design.
• Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting. 
• Project Management:  May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

 
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.​

 

A reasonable salary range is:

• Minimum Base Salary (Bay Area)    $114,000.00
• Mid Base Salary (Bay Area)    $148,000.00
• Maximum Base Salary (Bay Area)    $182,000.00

 

• Minimum Base Salary (California)    $108,000.00
• Mid Base Salary (California)    $141,000.00
• Maximum Base Salary (California)    $173,000.00

 

Job Responsibilities

• Attend in-person meetings in the Rocklin office, one day per week. 
• Performs root cause analysis on complex processes that requires customized reports and data.
• Develops new or revises existing data analysis to predict business outcomes selecting from various complex variables.
• Conducts studies and develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and proposed recommendations to leaders.
• Develops/delivers end-to-end process training materials to better support business needs.
• May provide guidance to Business Process Analysts and Business Process Analyst Associates.
• May manage small-to-mid-size projects. 
• Works with vendors and PG&E sourcing team to ensure contracts are completed and comply with needed scope of work. 
• Fosters relationships with vendors.

 

Qualifications

Minimum:

• Bachelors Degree in Business, Statistics, Mathematics or related field or equivalen