Director, Platform Architecture – Financial Services

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Director of Platform Architecture for Financial Services Industry (FSI) is a strategic leader who defines the architectural vision for banking, insurance, and capital markets clients navigating complex regulatory landscapes and digital transformation imperatives. This role manages multiple teams of Platform Architects, cultivates C-suite relationships with CIOs, CFOs, CROs, and compliance leaders, and drives AI-powered modernization initiatives for Very Large Enterprise (VLE) and Large Enterprise (LE) financial institutions. The Director partners closely with FSI Major Area leadership, Customer Experience Group (CEG), and Go-To-Market (GTM) teams to accelerate platform adoption, deliver measurable business value, and enable mission-critical enterprise transformation while ensuring regulatory compliance and operational resilience.

What You Get to Do in This Role

Maintain FSI Industry Alignment and Scale Across Portfolio

· Develop and maintain deep expertise in financial services industry dynamics including banking operations (retail, commercial, wealth management), insurance (P&C, life, health), capital markets, and payment systems, with fluency in regulatory frameworks (Basel III/IV, Dodd-Frank, SOX, PCI-DSS, GDPR, state insurance regulations).

· Partner strategically with FSI Major Area leaders and Segment leads to align architectural strategies, resourcing models, and talent deployment with evolving market demands, regulatory shifts, and organizational priorities across banking, insurance, and capital markets verticals.

· Enable high-performing Platform Architects and Senior Managers to navigate industry-specific challenges including legacy system modernization, core banking/insurance platform transformation, regulatory compliance automation, fraud detection, risk management, and customer experience optimization.

· Maintain active engagement with major FSI industry organizations to ensure architectural approaches remain aligned with emerging trends in digital banking, insurtech innovation, open banking/API ecosystems, and regulatory technology (RegTech).

Lead & Develop a High-Performing Organization

· Drive AI tooling adoption to increase team productivity, enhance FSI-specific workflow automation, and improve cross-functional collaboration between architecture, delivery, and client success teams.

· Proactively manage pipeline of FSI engagements, ensuring visibility into regulatory-driven projects, digital transformation initiatives, and critical resource needs to support strategic business growth in highly regulated environments.

· Collaborate with business development, FSI account teams, and Major Area leadership to forecast demand across banking, insurance, and capital markets segments, aligning staffing plans with client requirements and organizational priorities.

· Ensure proper engagement staffing by matching FSI domain expertise, regulatory knowledge, technical skills, and certifications to project needs, optimizing team performance and delivering exceptional customer outcomes.

· Attract, recruit, and hire top-tier talent for Platform Architect and Senior Manager roles, leveraging FSI industry networks including professional associations (e.g., Risk Management Association, American Bankers Association, Insurance Information Institute) and ecosystem partnerships.

· Monitor and adjust staffing plans and skill development to maintain alignment with FSI Major Area priorities, emerging regulatory requirements, and evolving FSI technology landscapes (e.g., core banking modernization, policy administration system transformations).

· Manage team of Platform Architects and Senior Managers with accountability for coaching, performance management, development planning, and quality oversight, fostering technical excellence and FSI domain mastery.

· Drive delivery excellence, achievement of customer satisfaction KPIs, and consistent experience across all FSI engagements while maintaining adherence to regulatory compliance standards and audit requirements.

· Embed customer-first mindset and foster continuous learning culture, particularly in AI/automation for financial services, regulatory compliance technology, and platform inn