IT Instructional Technology & Desktop Support Specialist

IT Instructional Technology & Desktop Support Specialist

*Visa Sponsorship is not available for this position.

About the Cornell SC Johnson College of Business

Our College: Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

About the Team

The SC Johnson College of Business Information Technology (IT) department plays a critical role in the success of the College by providing the technology and systems required to fulfill the mission.  Our team members collaborate and partner with customers, IT@Cornell, top peer business schools, and vendors to solve problems, provide innovative and valuable business solutions, and share knowledge and resources across the campus. The intimate knowledge of the business functions of the college, the IT department’s collaborative personal relationships with the customers and the pride in what they do helps to set them apart. The department enhances the ability for college personnel to do their jobs effectively and make their lives easier and more productive by providing flexible and user-friendly technology solutions which are helpful and provide a positive user experience. The department is agile and responds quickly as the priorities and needs change. The IT department believes in an ongoing investment in strengthening the team, in professional staff development and continually improving workplace satisfaction.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

This Position:

As part of the SC Johnson College of Business IT team, this position reports directly to the Associate Director of Instructional & Collaborative Technologies with a dotted line reporting relationship to the Associate Director of Client Services.  It is a dual role that is responsible for providing essential audio-visual support in classrooms and conference rooms as well as end-user support and maintenance for our desktop computing environments.

This role will be primarily based at our Breazzano Family Center for Business Education but may need to flex to other SC Johnson College of Business locations on occasion.

What We Need

Required Qualifications:

• Bachelor's Degree or equivalent combination of education and experience with two (2) to four (4) years of relevant desktop support and/or Audio Visual (AV) experience.
• Strong skills in computer hardware/software support.
• Excellent customer service and a high degree of responsiveness and problem-solving skills are a must.
• Strong verbal and written communication and interpersonal skills.
• The ability to work in a team, or independently, completing tasks in a timely manner.

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

Preferred Qualifications:

• Bachelor's degree in computer science with a minimum of five (5) years of desktop support and administration for PC's/Mac's.
• Experience with hardware/software support in a computer lab environment.

Application Information:

• A Cover Letter and Resume are required for further consideration for this position. When applying through our system, please remember to attach you