M365 Direct-Channel Business Insight Manager

The Microsoft 365 Category Management Team is responsible for developing and driving the programs, acquisition motions, and GTM investments necessary to nurture, strengthen, and grow the base of consumer subscribers and deliver against revenue goals across direct and partner channels. We strive to continually improve our customer acquisition experience and relentlessly focus on turning business and customer insights into actions and innovations that drive business growth.  

As the M365 Direct-Channel Business Insight Manager, you will be the central driver for understanding in exquisite detail the M365 performance within all sales funnels, uncovering insights into not only what happened, but investigating and creating clarity for why. You will be the advocate for broad understanding of business insights, analyzing key business drivers and surfacing new opportunities. You will proactively work with business stakeholders across multiple disciplines, including product group partners, finance, and regional and global sales & marketing teams to apply those insights to today’s business operations and help develop the strategies and investment for the future. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Performance Analytics & Insights

• Monitor financial and sales-funnel metric performance signals across acquisitions and renewals, leveraging statistical analyses, predictive analytics, and financial modeling techniques to identify and evaluate changes in trend and versus plan.
• Identify areas of concern and develop and share insights and implications with the stakeholder community to inform business decisions and improve reporting efficiency.  

Ad-Hoc Analytics

• Apply curiosity and structured thinking to analyze data and business results in a dynamic environment, escalating concerns with recommended actions.  

Identify Opportunities for Growth

• Leverage business insights and overall understanding of the impact of go-to-market motions to identify and evangelize new opportunities of growth for stakeholders. Help land opportunities as changes to plan at WW and Regional levels. 

Forecast and Outloo