Sr. Learning & Development Specialist

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY
The Sr. Learning & Development Specialist serves as a strategic partner in designing, developing, and delivering comprehensive learning solutions that drive organizational performance and employee growth. This role integrates instructional design expertise, adult learning science, change management principles, consulting capabilities, and use of AI enabled tools to identify training needs, create engaging learning experiences across multiple modalities, and measure the impact of development initiatives.

Position Duties & Functions

Instructional Design, Content Development, and Delivery

• Leads end-to-end design and development of interactive learning experiences, programs, and curriculum that support and drive Credit Union organizational strategy forward.
• Selects appropriate instructional methods to maximize skill development such as e-learning courses, micro learnings, webinars, job aids, quick reference guides, meeting-in-a-box, simulation exercises, role play, and blended learning solutions.
• Analyzes complex content and structure into sequenced, digestible modules, ensuring clarity, relevance, and learner motivation.
• Develops course content using traditional authoring tools such as Articulate Storyline/Rise and proactively identifies new tools to enhance content design and delivery.
• Applies adult learning theory, learning science principles (ADDIE/SAM), and accessibility standards to ensure effective and inclusive training design.
• Creates detailed storyboards, scripts, and design documents to support multimedia development and ensure high-quality execution.
• Designs and facilitates high-impact workshops, virtual and hybrid learning sessions, and Train-the-Trainer programs as appropriate.
• Designs formative and summative assessments, including quizzes and knowledge-checks to validate learning objectives are achieved.
• Designs reinforcement strategies and post-learning adoption plans to ensure sustained behavior change and measurable performance impact.
• Establishes measurable success criteria in partnership with stakeholders and evaluates impact through behavioral indicators, performance metrics, and business outcomes.
• Uses AI-powered and emerging learning technology to streamline content development and enhance learner engagement and operational efficiency while maintaining quality standards.

Needs Assessment & Consulting

• Conducts needs assessments and requirements gathering sessions through surveys, interviews, focus groups, performance data analysis, and stakeholder consultations to identify performance gaps and training requirements.
• Leads stakeholder engagement and applies structured change management principles to build alignment, secure leadership buy-in, and drive sustainable adoption of learning initiatives.
• Determines when performance challenges require non-training interventions and provides strategic recommendations accordingly.
• Collaborates closely with leaders, SMEs, and cross-functional teams to translate complex content into clear, effective learning solutions.
• Manages multiple projects simultaneously, including timelines, scope, version control, and stakeholder expectations.
• Conducts learning gap analyses and reviews learner feedback, post-course surveys, and training data to continuously improve content quality and effectiveness.

Continuous Improvement

• Stays current with industry trends, emerging technologies, and ATD/SHRM best practices to continuously enhance L&D capabilities.
• Recommends and implements new techniques, technologies, and approaches to improve and expand training offerings.
• Contributes to strengthening internal L&OD capability by refining design standards, improving templates and frameworks, and introducing scalable practices that elevate instructional quality across the function.

• Other duties as assigned

POSITION REQUIREMENTS