Nottoli Place (SSH2) - Day & Swing Support Staff - Variable Hour

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

 

PROGRAM AND LOCATION: VOA, a Certified Great Place to Work, is recruiting to fill variable hour, day and swing Support Staff positions for the Nottoli Place team in Sacramento, CA. Working with a host of referring agencies, the program provides shelter for up to 15 seniors age 62 or older. This 15-bed shelter provides a safe place for seniors struggling with homelessness as well as case management and housing assistance, with the goal of moving our guests out of homelessness and into independent living. The Day schedule is 8:00 am - 4:00 pm and the Swing schedule is

4:00 pm - 12:00 am. 

 

Responsibilities

The Support Staff is responsible for assuring quality service to all program clients compassionately and professionally as it relates to the specific program objectives. Objectives include supportive interaction with program clients and team members, assessment of client needs, and performance of all work duties as required. Work is performed in a cost-effective and service-oriented manner as it relates to established organizational standards.

 

OBJECTIVES/ACTIVITIES:

 

A. Responsible for performing daily work requirements to achieve established objectives of the program.

1. Ongoing source of engagement, information sharing, and problem-solving for clients using trauma-informed, strength-based, compassionate, and professional approaches.

2. Explain program requirements and regulations to new clients and assure compliance.

3. Continually reorients clients to rules, rights, and responsibilities.

4. Coordinate meal preparation/service, room assignments, and other daily routines.

5. Provide “awake” shift coverage and maintain campus security and safety at all times, indoors and outdoors.

6. Provide emergency assistance to clients and co-workers as necessary.

7. Perform housekeeping and other maintenance tasks as needed, i.e., change light bulbs, plunge toilet, clean up accidents/messes, etc.

8. Prepare for new clients, including sanitizing beds and sleeping areas.

9. Cleaning and sanitizing all common areas, including restrooms and laundry, and staff areas, both indoors and outside.

10. Assures toiletry and cleaning supplies are stocked and secured.

11. Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.

12. De-escalate crisis before it develops and respond to the situation in an appropriate manner. Provide emergency assistance to clients and co-workers as necessary.

13. Takes pertinent client issues to the Program Director.

14. Role model positive and professional behavior, including appearance, and communication with others.

15. Perform other reasonably related duties as assigned.

 

B. Responsible for all areas of daily program maintenance in compliance with company policies.

1. Maintain daily reports to provide statistical information.

2. Complete all shift logs, observation logs, and incident reports.

3. Document and notify management of client concerns, potential workflow problems, and/or any exceptions to policies that can affect program security or safety.

4. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.

 

C. Responsible for the assistance of training and development of new staff.

1. Assist in department orientation and training of new employees as requested to assure quality work outcomes.

2. Identify ongoing training for new and existing staff and report needs to management.

3. Serve as part of the progr