Strategy & Operations Manager, Care Team

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the RoleLyra is looking for a Strategy & Operations Manager to drive the growth and success of our rapidly growing Care Navigator Team (CNT). The ideal candidate has a proven track record as a strong strategic advisor and problem solver, who can break down ambiguous challenges into actionable, data driven solutions for an executive audience. This person is energized by tackling hard / ambiguous problems, understanding all of the drivers to sustainably grow new services, and expanding access to high-quality mental health care.

Responsibilities

• Partner with leadership on strategic expansion into new service areas to support Lyra’s growing member base
• Conduct complex data analysis (quantitative, qualitative) to understand context and generate organizational insights; proactively work with cross-functional partners to source data
• Clearly communicate findings and recommended solutions to senior leadership and cross-functional partners
• Collaborate with product marketing, partnerships, customer success and product teams to skillfully design scalable solutions that anticipate and meet customer needs; develop custom offerings to meet bespoke customer needs
• Understand the rapidly evolving landscape of customer & client service centers; translate insights into recommendations for new processes, tools and technologies to enhance high quality and efficient servicing across CNT operations
• Own the planning, management and execution of key strategic projects Lead cross-functional partnerships with finance & operations teams to support short and long-term planning

Qualifications

• Bachelors and 8+ years work experience
• MBA or relevant post-graduate degree preferred
• Relevant work experience: Management consulting, internal strategy, strategy & operations
• Highly organized self-starter; able to multitask and be efficient in ambiguous situations
• Strong project management skills and a demonstrated ability to work successfully on cross functional teams
• Ability to take unstructured data, ambiguous and multivariable business requirements and programmatic parameters and translate them into actionable insights and project plan
• Strong analytical skills (Excel/Google Sheets)
• Familiarity with Salesforce and customer service platforms
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Prior experience and passion for working closely with healthcare leaders
• Exceptional communication and organizational skills
• Passion for expanding access to quality mental health care

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes fo