Sr. Technical Writer - Product Docs (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:  

As a Senior Technical Writer, you’ll lead documentation efforts for your assigned product area to deliver a best-in-class content experience for our highly technical audiences. You’ll set the example for best practices in user-centered technical writing, work with SMEs to develop a deep understanding of complex products, and play a key role in defining content delivery strategy.  
 

What You'll Do: 

• Plan and develop high-quality, user-focused content that helps users get the most out of our products and elevates our product documentation set. 

• Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out. 

• Define, refine, and own the documentation set for your assigned product area, including managing delivery timelines and output. 

• Play a key operational role in architecting the pipeline for delivering user-facing content to various sources, including taxonomy-driven, context-sensitive help.  

• Help expand and refine our writing team’s standards, processes, tooling, and best practices, identifying improvements and helping to implement them at scale. 

• Mentor other writers and participate in collaborative content reviews. 

• Advocate for the customer in all aspects of your job and be a documentation evangelist. 

What You'll Need: 

• 10+ years of experience in technical writing. 

• Strong knowledge of DITA/XML and structured authoring. 

• Demonstrated understanding of topic-based authoring and reusable information architecture. 

• Experience with a docs-as-code model or experience using Git for documentation source control. 

• Excellent writing skills, great sentence structure, and ability to write with a conversational yet professional voice. 

• Demonstrated ability to develop a thoughtful information hierarchy and deliver content components that contribute to a cohesive documentation set. 

• A user-centric focus on what the customer needs, not what the system does. 

• Experience exploring a customer’s pain points and addressing their needs through documentation. 

• Demonstrated ability to work with engineers on a technical level to integrate help content into a product. 

• Strong cross-functional communication skills that enable you to drive projects with numerous stakeholders. 

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations. 

• Exceptional audience analysis, written and verbal communication, and problem-solving skills.  

• Strong grasp of UX fundamentals and content strategy, and experience working with UX designers and researchers. 

• Portfolio of writing samples that demonstrate your excellent writing skills and ability to make complex/technical subjects easy to comprehend for an intended audience. 

Bonus Points:  

• Cybersecurity experience strongly preferred. 

• Experience using a Component Content Management System (CCMS). 

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Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration