Account Manager

  

 

Arvato USA is hiring a customer relationship-driven Account Manager to manage our services for a leading Hi-Tech Client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control and growth.

 

Your Task

• Act as key client contact and build strong working relations with decision makers
• Ensure SLAs are met and monitored per contractual agreement
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewarding
• Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process
• Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business
• Lead new process development and continuous improvement throughout the supply chain to meet quality standards
• Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations

 

Your Profile

• Bachelor's degree in Supply Chain Management or Business (or comparable work experience)
• Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management
• Experience in managing a team

• Excellent communication skills
• Assertive, analytical and able to establish priorities
• Advanced Excel skills
• Good working knowledge of SAP
• Financial analysis skills
• Ability to work in a demanding, problem-solving oriented environment
• Ability to work overtime and flexible hours
• Ability to travel occasionally

 

We Offer

 

• 401K with company matching 6%, vested after 1st anniversary year 
• Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability 
• Flexible Spending Accounts  
• PTO that includes 8 company paid holidays  
• Available legal assistance (prenups, wills, child support, divorce, etc.) 
• Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.) 
• Tuition reimbursement 
• In-house university with access to 500+ online courses (excel, human resources, management, etc.) 
• Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.) 
• Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)