FLEX Director - Business Transformation Office (BTO) - Program Management and Strategy

This is temporary position. Hybrid – 1-3 days in office.

JOB SUMMARY 

The Director, Business Transformation Office (BTO) - Strategy & Program Management is responsible for driving the planning and execution of transformational business and technology initiatives. In partnership with BTO leadership, the role will provide strategy, coordination, and execution support. This position will be part of the Business Transformation Office (BTO) team that supports the transformation of Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate transformational work through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts of ongoing business and technology transformations within Marriott. This role will partner closely with the leads in Distribution, Commerce, Hotel Operations, Digital, Loyalty, Change Management, Communications, Deployment, and external consulting leaders throughout the project. Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

CANDIDATE PROFILE

Education and Experience Required: 

• 4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.

• Six or more years of work experience in hotel, consulting, or business analytics, demonstrating progressive career growth and a pattern of exceptional performance.

• Proven track record consulting to business leaders and designing, developing, and implementing high impact solutions in large, complex organizations, using a variety of delivery methodologies

• Demonstrated experience in working with and influencing cross-functional work teams in a matrix organization

Preferred: 

• Project management experience on technology engagements and passion for IT / technology 

• Prior experience working with Digital, IT, Data, Loyalty and/or Customer Experience programs 

• Hospitality/Lodging industry experience a plus 

• MBA and/or prior consulting experience preferred

CORE WORK ACTIVITIES

Project and Strategy Leadership 

• Support the Senior Director, Business Transformation Office – Strategy & Program Management to manage key connection points and interdependencies across the company, including Commerce, Hotel Operations, Loyalty, Change Management, Finance and Technical Architecture, and vendor partners.

• Collaborate with cross-functional working teams comprised of senior discipline experts from Distribution, Commerce, Digital, Enterprise Products (IT), Hotel Operations, Loyalty, Distribution, Customer Engagement Centers, Customer Experience, Finance, and other departments within Consumer Operations to:

o Plan and implement identified initiatives with minimal oversight 

o Partner with cross discipline teams and leaders to meet project objectives and goals on time and on budget o Support transformational projects working across functions and disciplines to meet objectives 

o Guide on-going financial and business analysis support to leadership to support strategic decision making using the appropriate approaches, systems, and resources

o Deliver presentations related to the strategic roadmap development, project execution and management to senior management and other key stakeholders (e.g., owners, associates, customers) 

o Actively engage internal partners (e.g., Change Management and Communications, Human Resources, Training) to prepare content for communication materials as needed for deployment of initiatives 

o Create standard templates to optimize effectiveness of program, including decks, webinars, RAID logs, tasks lists, status reports, and escalation flows

• Build effective relationships with all internal and external stakeholders 

• Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business

Strategy Execution 

• Leads initiatives on behalf of the Consumer Operations executives and their teams to drive change across the organization. Acts as a project leader and day-to-day project decision maker with the following responsibilities: 

o Accountable for delivering the results of the project 

o Provide content guida