Customer Service Representative I

An Amazing Career Opportunity for a Customer Service Representative I!! 

Location: Austin, Texas

Job ID: 43063

 

The Customer Service Representative I is a vital member of the North American Physical Access Control Solutions division, based in Austin, TX. Reporting to the Team Manager, this role is responsible for delivering outstanding customer support, building and maintaining client relationships, and collaborating efficiently with internal teams to ensure a superior customer experience.

 

Who are we? 

 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo 

 

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

 

Are you ready to make a difference? Join us and help shape the future of security. 

 

As our Customer Service Representative I, you’ll support HID’s success by: 

• Serving as the primary point of contact for both internal and external customers, providing prompt and effective support via phone and email.
• Collaborating with Regional Sales, Inside Sales, Order Management, and other departments to resolve customer orders, address concerns, and communicate updates with professionalism and clarity.
• Developing a comprehensive understanding of HID products and services by actively engaging in ongoing training and professional development.
• Accurately documenting all customer interactions and proactively resolve pre-booking holds, demonstrating proficiency in relevant systems and processes.

 

 

Your Experience and Background include:  

• Minimum of two years’ experience in customer service required.
• High school diploma required; associate or bachelor’s degree in business, technology, or a related field strongly preferred.
• Fluency in English with excellent verbal and written communication skills.
• Strong initiative, sound judgment, and the ability to multitask with efficiency and attention to detail.
• Proficiency with Microsoft Office Suite; experience with Salesforce and Oracle is preferred.
• Demonstrated commitment to professional business etiquette and high standards of customer service.

 

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds