Member Services Specialist

Member Services Specialist
 

The USC Alumni Association supports the overall advancement of USC by engaging all alumni for life, building a culture of philanthropy among the Trojan Family, and being the representative voice for the more than 500,000 USC alumni worldwide.

The USCAA seeks a Member Services Specialist who is a detail-oriented professional, collaborative team player, and service-focused communicator to support the day-to-day operations of its University Park Campus location. Reporting to the Director of Member Services and Operations, this role plays a key part in delivering exceptional service to alumni and members of the Trojan Family.

This multifaceted position blends administrative excellence with a strong customer service orientation. The ideal candidate thrives in a fast-paced, public-facing environment and is committed to maintaining data integrity and operational efficiency.

This is a hybrid-fixed position under our current work arrangement plan, with the expectation of an on-site presence for 3 days/week on the University Park Campus.

University Advancement is committed to non-discrimination and equal opportunity for all, where all advancement staff and our stakeholders have the opportunity to connect, belong, and grow while supporting the University of Southern California’s mission, values, and goals.

Responsibilities

Business Communications & Document Management (30%)

• Draft, edit, and manage a variety of professional communications, reports, and confidential documents using digital collaboration tools.

• Review and approve documents as authorized, ensuring accuracy and consistency.

• Support team members in producing high-quality materials aligned with brand and compliance standards.

Member Support & Inquiry Management (15%)

• Triage and respond to incoming inquiries across phone, email, and digital platforms, ensuring timely and accurate service.

• Prioritize requests and route communications appropriately to maintain smooth operations and member satisfaction.

• Serve as a key point of contact for alumni and stakeholders, delivering a positive and professional experience.

Data & Systems Management (15%)

• Maintain and update departmental databases and digital records with precision and confidentiality.

• Verify data transactions and support system enhancements to improve efficiency and usability.

• Collaborate with IT and data teams to troubleshoot issues and implement improvements.

Information Security & Confidentiality (10%)

• Safeguard sensitive information and manage access controls in accordance with university policies and data privacy regulations.

• Ensure secure handling of alumni files and confidential communications.

Operations & Team Coordination (15%)

• Streamline workflows and support operational efficiency across the department.

• Act as a resource for university procedures and help resolve moderate to complex administrative issues.

• Provide guidance to staff and student workers, including task prioritization and scheduling.

• Support office logistics, including front desk responsibilities, equipment maintenance, and supply management.

Event, Web, and Reporting Support (15%)

• Assist with planning and execution of member service activations and alumni events, coordinating logistics and vendor relationships.

• Maintain and enhance department web content, ensuring accessibility, functionality, and alignment with university standards.

• Collect and analyze data for reports, recommending visual formats and insights to inform decision-making.

​Minimum Qualifications

• Bachelor’s degree.

• Combined experience/education as substitute for minimum education.

• Minimum of 3 years of administrative experience.

• Excellent interpersonal, written, and verbal communication skills.

• Strong Microsoft Office (Excel, Word, Outlook) skills and experience with a customer database.

Preferred Qualifications

• 4 – 5 years of administrative experience.

In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC’s Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.