Sr. Consultant, Business Effectiveness - Process Improvements & Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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CIBC US Region is focused on deepening client relationships by delivering a full range of financial products and services to clients in the US Region.  The group provides business strategy and integrated financial services to clients. Being in line with CIBC’s core purpose: to help make our client’s ambitions a reality, the CIBC US offer focuses on integrated relationship management, where Investment Management Trust, Fiduciary, Asset Management, and Wealth Strategies teams work together to deliver customized financial solutions. In addition, CIBC US also offer Commercial Banking, Commercial Real Estate Financing and Community Banking solutions to clients.

What You'll Be Doing

The experienced Sr. Consultant, Business Effectiveness will be a leader on the US Change Initiatives Business Effectiveness team. The role will support the US Change Initiatives team by assisting with portfolio management activities, such as managing the project intake process, running key oversight meetings, and leading change initiative-related process improvement efforts. Additionally, the role will be participate in key operational responsibilities, such as ensuring data quality, proper records retention, and risk management activities.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview. 

How You'll Succeed

• Assist the Manager, Business Effectiveness with input in creating a strategic roadmap for US Change Initiatives Business Effectiveness team, including building a vision around ongoing improvements, integrating them into related bank processes

• Learn and maintain a comprehensive knowledge of bank’s applicable policies, processes, and procedures

• Become a subject matter expert and assist in guiding requesters through change initiative prioritization and approval processes

• Ensure necessary artifacts are complete and accurate as well as captured and maintained in required repositories

• Support the US Change Initiatives group with ongoing operations, including inventorying and maintaining documentation such as procedures, job descriptions, onboarding checklist, and shared presentations.

• Assist with key meetings for US Change Initiatives, such as group training forums, team collaboration events, and portfolio and change initiative oversight meetings

• Identify opportunities related to process improvement. Ensure proposed solutions are efficient, effective, and fit within required policy and standards requirements

• Operate independently with high quality, detail-oriented work

• Drive high internal partner satisfaction thr