Director – Global Payouts Product Strategy

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Job Title

Director – Global Payouts Product Strategy

About your role:

As Director, Global Payouts Product Strategy, you will define and lead the global product strategy for our Payouts offering within the Fiserv for Platforms initiative. You will partner with Product, Engineering, Compliance, Risk, and Go-to-Market teams to shape next-generation domestic and cross-border payout capabilities. Your work will advance intelligent, compliant disbursements for platforms, sellers, and service providers across more than 110 countries.

What you'll do:

• Define and evolve the global payouts product strategy aligned with the modular, multi-party commerce vision for Fiserv for Platforms.
• Develop and maintain a competitive intelligence framework to monitor payout market trends, emerging corridors, and regulatory changes.
• Identify, evaluate, and prioritize strategic partnerships, including foreign exchange (FX) providers and payout networks, to expand capabilities and geographic coverage.
• Collaborate with Product, Engineering, Compliance, and Risk teams to shape and execute roadmap priorities for payout orchestration, FX rate sourcing, and seller onboarding.
• Influence the design and delivery of payout flows, including FX sourcing, seller onboarding, and know-your-customer/know-your-business (KYC/KYB) and anti-money laundering (AML) workflows, and support integration into internal systems.
• Partner with Risk and AML teams to embed fraud scoring, account validation, and compliance controls across payout corridors, including money transmitter licensing (MTL), float management, and tax-related services.
• Act as a strategic interface across internal stakeholders (Product, Sales, Legal, Finance) and external clients and partners, representing Fiserv in key client engagements, partner evaluations, and relevant industry forums.
• Build, lead, and develop a small team of product managers and analysts as the payouts function scales, providing clear goals, coaching, and performance feedback.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 8+ years of experience in product strategy, payments, or financial technology in complex, regulated environments, including global payouts or cross-border commerce.
• 3+ years of experience managing and developing teams of product managers or analysts, including setting priorities and coaching for performance.
• Demonstrated experience with FX markets, payout rails (such as ACH, real-time payments (RTP), Visa/Mastercard push payments, or digital wallets), and compliance frameworks including KYC/KYB and AML.
• Experience working with platform business models such as marketplaces, gig economy platforms, or software-as-a-service (SaaS) platforms and driving adoption of new capabilities.
• Proven ability to synthesize market intelligence, regulatory developments, and client needs into clear product roadmaps and business cases.
• Advanced communication, stakeholder management, and analytical skills with a track record of influencing senior leaders and cross-functional partners.
• Bachelor’s degree in business, finance, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with embedded finance, tax services related to payouts, and payout monetization models such as float and FX spread.
• Familiarity with modular platform architectures, orchestration layers, and integrating products into unified infrastructure.
• Background in building or scaling payout products serving multi-country or multi-currency use cases for platforms and their sellers or service providers.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel: This role requires occasional travel (up to 10%).

Sponsorship:

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