Housekeeping Manager ("Gerente del Departamento de Limpieza")

POSITION PURPOSE

To manage the activities of the Housekeeping Department ensuring that the hotel facilities, guest rooms and public areas meet the hotel standards.

ESSENTIAL RESPONSIBILITIES

• Plan and organize the cleaning of all guests' rooms and public areas.
• Provide daily cleaning assignments to the housekeeping staff.
• Ensure that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
• Conduct inspections of guest rooms and public areas to ensure the hotels cleanliness standards are being followed.
• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
• Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
• Ensure all housekeeping departmental payroll and expenses are managed to meet the approved operating budgets and forecast.
• Establish administrative rules and regulations, policies, and procedures for the department.
• Post room occupancy records.
• Participate in MOD shifts to respond to any guest or safety issues.
• Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests.
• Determine appropriate staffing levels for forecasted business and schedules staff members accordingly.
• Monitor and utilize property procedures for guest calls as well as Housekeeping preventative maintenance projects.
• Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments to foster best possible service to all guests.
• Attend all scheduled training, departmental and hotel meetings and activities, promote positive working environment for all associates, and follow guidelines and procedures set forth in employee handbook.
• Maintain cleanliness and organization in department.
• Records inspection results from the management team on a tracking log and inspects as needed.
• Complete monthly linen and OS&E inventories.
• Ensure all back of house and front of house areas are organized and cleaned at all times.
• Maintain standards of hotel cleanliness and a consistent positive guest experience.
• Monitor and respond to Guest Satisfaction Surveys and guest comments via third party sites, comments card etc. Address guests complaints regarding housekeeping service or equipment.
• Isolate and analyze areas in need of improvement and encourage a climate of problem solving and action.
• Recruit and select qualified candidates, provide staff members with the orientation and training needed to understand expectations and perform job responsibilities.
• Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
• Communicate performance expectations and provide staff members with on-going feedback.
• Be familiar with all company policies and benefits.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensures facility compliance with government and other regulatory laws and guidelines such as OSHA and Cal-OSHA.