Senior Facilities Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Job Summary: 

IPH is seeking a Senior Manager, Facilities who will be responsible for the strategic and operational management of IPH’s North American real estate portfolio – with physical offices in New York, Chicago, Scottsdale, Cleveland, Columbus, Oakville (Canada) and Miami. This role oversees lease administration, workplace operations, vendor performance, and capital planning while ensuring safe, secure, and high-performing work environments across all sites. The role includes direct line management of Facilities and Office Management staff across the region and close partnership with the IPH Risk team to enhance physical security protocols and reduce enterprise risk exposure. 

Job Location: NYC, New York – US, Onsite 

 Main Responsibilities:      

Real Estate & Portfolio Management 

• Own and manage the North America real estate portfolio, including leased offices and subleased spaces. 

• Lead lease administration including renewals, amendments, subleases, and critical date management. 

• Partner with brokers, legal, and external advisors on transactions, site selection, and footprint optimization. 

• Develop executive-level reporting on occupancy, costs, lease obligations, and portfolio risk. 

Workplace Operations & Facilities Management 

• Oversee day-to-day workplace operations across North America, including building services, maintenance, janitorial, and office services. 

• Establish consistent operational standards, playbooks, and service levels across all locations. 

• Lead facilities vendor strategy including performance management. 

• Ensure facilities support hybrid work, collaboration, and business continuity. 

People Leadership & Line Management 

• Provide direct line management to Facilities and Office Management staff across North America. 

• Set clear goals, accountability, and operating rhythms for regional and site-level teams. 

• Coach, develop, and performance-manage team members to build a high-performing facilities organization. 

Security, Risk & Compliance 

• Partner with the IPH Risk team to enhance physical security protocols across all facilities. 

• Support standardized security governance including access control, visitor management, and incident response. 

• Coordinate remediation of identified risks with landlords, vendors, and internal stakeholders. 

• Ensure compliance with health, safety, and regulatory requirements. 

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