SENIOR CLERK - 64003239

Requisition No: 848215 

Agency: Department of Health

Working Title: SENIOR CLERK - 64003239

 Pay Plan: Career Service

Position Number: 64003239 

Salary:  $33,760 - $34,000 

Posting Closing Date: 03/20/2025 

Total Compensation Estimator Tool

Your Specific Responsibilities:

You will provide excellent customer service and provide clerical duties for the immunizations program. This clerk will accurately register clients in FLSHOTS and HMS; scan client identification cards, insurance cards, immunization records and medical documents to client’s HMS record; schedule immunization client appointments; receive and screen incoming phone calls; retrieve and return voicemail calls; make appointment reminder calls; verify and update client’s demographic information in FLSHOTS and HMS; verify and update client’s insurance information in HMS; enter historical immunization records in FLSHOTS; collect payment from clients for services rendered; assist in billing insurances for provided immunizations. This is a challenging position and is critical to our immunization program operation.  There is a steep learning curve, even for someone who is familiar with general DOH-Sarasota clerical responsibilities, as familiarity with immunization guidelines and requirements for school entry, and data entry into FL SHOTS and HMS are required.

 

Required Knowledge, Skills, and Abilities:

• Excellent telephone and in-person customer service skills
• Strong data entry skills
• Excellent assessment skills, including the ability to comprehend complex vaccine schedules and requirements and to evaluate records for the need of required vaccines
• Ability to organize workload to meet deadlines
• Ability to solve problems creatively
• Ability to operate various office machines such as computers, printers, copiers, scanners, etc.
• Skill in medical coding and insurance billing
• Skill in performing all aspects of cashier responsibilities including quoting correct prices, collecting appropriate fees, providing correct change, and accurately preparing deposits

 

Qualifications:

Minimum –

• Valid Florida driver’s license and/or access to reliable transportation
• High School diploma or GED
• English/Spanish bilingualism
• One to three years of clerical work
  • College education of 30 semester hours and/or vocational training of 720 classroom hours can be substituted for each year of desired work experience

Preferred –

• Experience with customer service, insurance coverage verification, familiarity with ICD-10 coding, data entry, and scheduling.

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county &a