Patient Account Representative - Albany Community Health Clinic

The University of Wyoming invites diverse applicants to consider our employment opportunities.  We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives. 

JOB TITLE:   

Patient Account Representative - Albany Community Health Clinic 

JOB PURPOSE:   

Serve as primary point of contact for patients.  Provide exceptional customer service in response to high volume of incoming calls regarding account status.  Determine compliance with departmental policies and procedures and the Fair Debt Collections Act (FDCPA) and HIPAA regulations.  Position is located in Laramie, WY in the Albany Community Health Clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide customer service to all patients and answer questions regarding medial accounts.
• Explain insurance benefits to patients regarding Explanation of Benefits (EOB) and balances.
• Collect updated insurance information from patients and notify billing specialist of changes.
• Assist patients with terms for repayment structures by setting up payment plans.
• Generate statements for patients.
• Review rejected statements containing invalid information.  Update said information and resubmit.
• Review delinquent accounts and submit to collection agency.
• Enter qualifying accounts into Medicare Bad Debt spreadsheet.
• Contact patients to inform of overdue balances.
• Serve as back up for front desk.

SUPPLEMENTAL FUNCTIONS:  

• Perform miscellaneous job-related duties as assigned.
• Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives.
• Attend and participate in training and other personal professional development activity.

COMPETENCIES:

• Service Orientation
• Consistency
• Sensitivity
• Analysis/Problem Identification
• Work Tempo

REMOTE WORK ELIGIBILITY: 

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:  

Education: High School/GED

Experience: 2 years customer service experience in healthcare setting

Required licensure, certification, registration or other requirements: 

DESIRED QUALIFICATIONS:  

• Experience with a Practice Management system or Accounts Receivables.
• Experience 2 years of medical office experience- including but not limited to daily account balancing, daily payment posting for patient payments, reconciliation, payment plans, collections review.
• Experience with a FQHC or RHC clinic.
• Spreadsheet and Dashboard Development.
• Creative Problem Solving.

REQUIRED MATERIALS:  

Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.  

HIRING STATEMENT:  

UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.   

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.

ABOUT LARAMIE:

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.

Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit http://visitlaramie.org/