Technical Customer Manager (TCM) - CNBU Cloud

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Technical Customer Manager for the Cloud Segment in the Compute and Networking Business Unit (CNBU) you will support Micron’s Cloud and Hyperscale data center customers across a comprehensive range of DDR, LPDDR, and HBM based memory products and solutions!

You will be a primary interface between the customer and Micron internal teams, developing a long-term relationship and serving as a lead project manager for regular communications inclusive of qualifications, issue resolution, and critical outgoing messaging to meet business plans!

Roles and Responsibilities: 

• Develop and maintain relationships with key Cloud customers to ensure Micron is a trusted advisor and preferred supplier 

• Lead the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners 

• Definition and execution of customer qualification plans and schedules 

• Leading customer concerns by driving priorities on issue resolution-closure-corrective action 

• Give technical and business input as it relates to Micron’s products and overall business needs 

• Drive collaboration across segments to ensure timely customer enablement and successful ramp of new products. 

• Leading regular customer communication, understand customer needs, and drive associated next steps 

• Ensuring sample requirements are identified and committed to your customer 

• Provide regular customer updates to Micron management  

• Work with Micron development and validation teams on the customer qualification process as well as the critical customer requirements 

• Work closely with Micron Business Development, Program Management, Sales and Field teams to align Micron’s product roadmaps with customer needs and business goals  

Qualifications and Education: 

• Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements 

• Minimum 5 years of Memory or related high-tech experience including interaction with sales, customers, engineers and product development teams.  Preferably within Memory, Cloud/Hyperscale companies or related field 

• Understanding of server system architecture, data center design, Memory device design, applications engineer and technical sales 

• Able to relay technical information to and from the customer verbally and in writing at a professional level 

• Proven record working with multi-functional teams and communicating customer impacts and tradeoffs. 

• A strong, driven personality who can work as