Customer Service and Sales Representative - Remote

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

 

How We Deliver a Winning Performance:  

 

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

 

We Care About Your Total Wellbeing:

 

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development and Tuition Assistance Programs

 

What You’ll Be Doing:

 

As a Customer Service and Sales Representative (CSSR), you are an integral part of our sales team, bringing people and apartment homes together. In this role, you'll handle inbound calls from prospects nationwide, engaging them with top-notch customer service. Through active listening and effective communication, you'll conduct needs assessments, providing information on pricing, availability, locations, amenities, and community benefits. Your contribution will be vital in achieving Equity Residential's objectives of generating qualified traffic, maximizing leasing potential, and ensuring customer satisfaction and loyalty.

 

• Handles inbound call volume and provides information to prospects about communities that suit their needs and invites them to tour the communities and/or guides them to apply
• Delivers uncompromising customer service that builds and maintains customer excitement and loyalty, and promotes brand recognition and awareness
• Creates a complete guest card in Customer Relationship Management (CRM) system
• Drives increased occupancy by following up with customers post-tour to encourage apartment rental
• Guides prospective residents through the application process to ensure a smooth customer experience
• Maintains an accurate and in-depth knowledge of all aspects of the communities. Particularly in pricing, specials, policies, amenities, and local conveniences
• Understands and complies with state landlord-tenant Fair Housing Laws and standards. Is familiar with subsidized programs
• Develops constructive and cooperative working relationships with onsite team members and maintains those relationships over time
• Participates in continuous learning opportunities and keeps current on projects, services, and technology changes within the company and property management industry
• Represents Equity Residential in a professional manner at all times 

 

What You’ll Need to Thrive:

 

• High School diploma or equivalent
• Two years of customer service or sales experience, preferably in the real estate industry
• Computer literacy and effective communication skills to consistently follow through
• Excellent attention to detail and solid time management skills
• The ability to successfully solve problems independently and/or with other team members
• Comfort and familiarity with high call volume, phone etiquette, and servicing customers via the telephone, email, and chat while also utilizing dual screens
• The ability to effectively communicate and promote the benefits of Equity Residential’s communities

 

Bonus Qualifications:

 

• College Degree and/or College Coursework

Salary:  

$19 - $23 / hour

 

Working Environment:

This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. Please note: candidates located in California would need to relocate to another EQR market for this opportunity.

 

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. 

Our portfolio of high-quality properties i