Teller

JOB SUMMARY:  Provide service to customers by conducting appropriate transactions such as deposits, withdrawals and inquiries regarding accounts.

ESSENTIAL JOB FUNCTIONS:

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.

• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

• Process savings and checking account withdrawals.

• Cash checks: verify endorsement, receive proper identification, and ensure validity.

• Identify counterfeit currency.

• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

• Refer customers to the proper department for issues that cannot be resolved at the teller line.

• Accept loan payments: verify payment amount and issue receipts.

• Ensure teller station is properly supplied.

• Balance currency, coin and checks in case drawer at the end of each day.

• Straighten cash in drawer and prepare it for selling to the vault.

• Train as a backup for vault teller, ATM balancing and maintenance.

• Assist with night vault.

• Assist with closing procedures.

• Check and maintain all inventory of stock necessary to operate Teller-Line.

• Provide exceptional customer service.

• Assist other Team Members as needed.

• Follow all bank policies and procedures.

• Must be able to meet attendance and punctuality standards.

• Effectively work and cooperate with supervisors, co-workers and customers.

• Follow the direction of supervisor.

• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

• Perform other duties and projects as required by management.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• High school diploma or GED required.

• Training form Vocational or Technical school helpful.

• Cash handling or sales experience preferred.

• Six months to one year experience handling large monetary transactions preferred.

• Proficient computer, 10 key, and typing skills.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills

• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.

• Mathematical skills

• In-depth knowledge of all bank deposit products and policies

• Ability to work in a fast-paced environment

• Ability to work well under pressure

• High degree of accuracy

• Strong communication skills

• Knowledge of various federal regulations including teller roles and responsibilities.

• Strong proficiency in pc applications.

• Ability to recognize and meet the needs of customers,

• Ability to maintain a high degree of confidentiality,

• Strong verbal and written communication skills.

• Strong inter