Senior Director, Business Process Effectiveness

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for providing strategic leadership and direction within the Business Process Management organization. Specifically focusing on all aspects of End to End Business Architecture, Process, Solutioning, and Acquisitions/Integrations related work. Provides organization and direction for diverse and complex problem statements across all cross-functional groups within Comcast Business.

Job Description

Core Responsibilities

• Accountable for assuring the definition and alignment of future state 'Best-in-Class' solutions for Comcast Business. 
• Defines and aligns with others in the Business on Business Architecture options to move forward through complex problem statements.  This includes Acquisitions/Integrations work.
• Works hand in hand with Comcast Business IT (BIT) to ensure understanding and alignment of agreed upon Business Architecture approach to drive creation/alignment of most appropriate System Architecture. 
• Creates & Documents & Shares end to end business processes to form common understanding of how the business will flow from Sales to Delivery to Billing to Care to Digital.  Works through conflicts/different viewpoints to form consensus as needed.    
• Partners with Functional Teams & SMEs to drive detailed process definition and requirements to ensure the end to end flow is complete and able to solve the business needs.
• Participates in System Solutioning as needed to ensure/maintain direction of the business flow/goal.
• Works as part of broader Acquisitions team to define and ensure alignment of end to end business processes to achieve business value both for near team and long term.
• Partners closely with PMO/IMO teams to give clarity on status of projects and elevate risks/issues as needed.
• Responsible for executive-level communications using data storytelling and process visualizations to convey project and solution updates
• Lead matrixed cross-functional teams (both field and corporate) to secure alignment and solution excellence including program steering committees and senior stakeholders
• Serve as the bridge between business functions and technology, fostering communication and collaboration to ensure solutions meet the needs of all stakeholders
• Other duties and responsibilities as assigned

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business Collaboration, Business Processes, Business Process Improvements, Prioritization, Strategic Objectives

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