Lead Sales Associate- Walnut Creek, CA

At the American Cancer Society, we're leading the fight for a world without cancer. Our employees and 1.5 million volunteers are raising the bar every single day. We actively seek candidates from diverse backgrounds including communities of color, the LGBTQ community, veterans, and people with disabilities. The greater the diversity of our people, the better we can serve our communities.

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The duties of the Lead Sales Associate include assisting customers in locating and purchasing merchandise, operating a POS system, stocking, and recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction.

MAJOR RESPONSIBILITIES

• Assisting with the selling of our store's products and services and assisting to maximize sales.
• Develop and maintain good customer relationships.
• Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties.
• Providing volunteers and or staff with constructive feedback and assisting to solve customers' problems.
• Support manager with inventory control, filling out paperwork, and possibly tasking volunteers or sales staff with daily duties for the smooth operation of the shop.
• Motivating the volunteers and or sales staff and creating an atmosphere of healthy competition among the staff to meet priority goals for the shift.
• Service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance to customer's vehicle.
• Service all donors through receiving donations, carry-in assistance from donor's vehicle, placing donations in designated areas, providing donation receipt and processing receipt with donation.
• Service volunteers or sales staff on assigned shift giving operational guidance.
• Full understanding and ability to support others in the store opening and closing procedures including cash register drawer counts. and end of day income reporting.
• Support staff when needed to complete financial procedures including banking.
• Lead volunteers through daily operations as required when no management is in shop, to include: Maintain opening, ongoing and end of day appearance of salesfloor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures, and refreshing depleted displays.
• Process donations, including sorting, steaming, pricing and placing merchandise on sales floor.
• Thorough understanding of POS systems and operations.
• Ability to train volunteers on all aspects of operations.
• Consistently adhere to all Discovery Shop Standard Operating Procedures. Consistently support the manager in the procurement quality donations for a constant flow of merchandise to the sales floor.

FORMAL KNOWLEDGE

• High School graduate. Some college, including basic courses in business, mathematics, and economics, and/or work experience to equate to low level retail management experience, ie key holder, lead or above.

COMPETENCIES/SKILLS

• Excellent communication and people management skills, multitasking capabilities.

SPECIALIZED TRAINING OR KNOWLEDGE

• Retail, wholesale or resale experience in sales, product merchandising, and basic financial and operational functions.

SPECIAL MENTAL OR PHYSICAL DEMANDS

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Physical demands: While performing the duties of this job, the employee is occasionally required to walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job includes close vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather condition prevalent at the time.
• The noise level in the work environment is usually minimal.

The American Cancer Society has adopted a vaccination policy that requires all staff, regardless of position or work location, to be fully vaccinated against COVID-19 (except where prohibited by state law).