Assistant VSO

Location:

1 Hamilton County Square - Noblesville, Indiana, 46060

Hamilton County is one of Indiana’s fastest growing, highest educated and wealthiest counties in the state and the Midwest. Two-thirds of the workforce lives and works in the county -- a percent that has remained constant since 2010.  Hamilton County is continually recognized in rankings ranging from “Best Cities to Relocate To” and “Best City to Raise a Family” to “Healthiest County in Indiana” and “Happiest Suburbs in the Nation”.  Come be a part of all Hamilton County has to offer as we work together to serve the citizens of Hamilton County.

Job Description:

POSITION DESCRIPTION

COUNTY OF HAMILTON, INDIANA

POSITION: Assistant Veteran Service Officer

DEPARTMENT: Veterans' Services

WORK SCHEDULE: Varies

STATUS:  Full-time

FLSA STATUS: Non-exempt

HOURLY RATE: $29.5824 per hour

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and/or ability required.  Hamilton County provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would present an undue hardship.

Incumbent serves as full-time Assistant Veteran Service Officer for Veterans' Services, responsible for providing assistance and information to eligible veterans, their spouses, dependents and/or survivors.

DUTIES:

Answers telephone and greets office visitors, determining nature of call/visit, providing information and assistance, answering questions, taking messages and/or directing individual to appropriate office or department.  Schedules appointments with VSO or DVSO for further assistance as needed.

Assists veterans, their spouses, dependents and/or survivors with filing applications/claims for benefits including interviewing, evaluating needs, providing information and literature, providing counseling, and completing application forms. Forwards completed application forms to Department of Veteran Affairs (VA) or other appropriate agencies.

Assists in obtaining supporting evidence for benefit applications as needed, such as birth and/or death certificates, marriage/divorce records, military service and medical records.  Assists in filing appeals or reconsiderations of unfavorable Department of Veteran Affairs (VA) decisions.

Performs various clerical and/or administrative support duties, such as preparing mailing/faxing, filing documents, copying documents, entering data into computer, scanning and saving documents on computer, and assisting in preparation of annual reports for county regarding office activities

Enters application information on computer as needed to submit/track claim(s).

Maintains confidential records for each client or other dependent personnel. Enters data on computer, maintains log of assistance provided to veterans, and prepares and submits activity summaries and statistical reports to Veteran Service Officer as required.

Assists funeral directors in obtaining information regarding deceased veterans, and responds to other telephone inquiries, including researching, copying and mailing information and records, and making referrals to other community resources as needed.

Provides services in various locations to accommodate special needs of clients including hospitals, detention facilities, nursing homes, and residences.

Communicates with Department of Veteran Affairs (IDVA) personnel as needed, inquiring about delayed benefits, resolving conflicts, and determining appropriate procedures and actions.

Maintains current knowledge of regulations governing veteran benefits, maintaining inventory of current reference materials, and distributing brochures, forms, applications and related materials to local community organizations and individuals.

Assists veterans with new job opportunities through Indiana Department of Veterans Affair/Workforce Development, and Department of Veteran Affairs.

Attends annual recertification training as required.

Performs related duties as assigned.

I.  JOB REQUIREMENTS:

Must be an Honorably Discharged Veteran and a citizen of the United States and Indiana.

Minimum two years (2) related experience and/or training as an office assistant, with a minimum one (1) year of experience in working with the Department of Veteran Affair