Customer Engineer

Backed by top-tier investors including Two Bear Capital, Nexus Venture Partners, AlleyCorp, Uncorrelated Ventures, Intel Capital, and Big Pi, TileDB is looking for talented and driven Customer Engineers to join our team and help drive growth for TileDB Cloud. We are pioneering the next-generation database for cross-domain analytical and data science workloads. When it comes to data, TileDB structures what others see as unstructured; going beyond blobs and tables and making any data - video, images, vectors, and more ready for native analysis. 

As our ideal candidate, you are dynamic, creative, and passionate about revolutionizing the way data is stored, managed, shared, and analyzed. You love digging into a customer's problems to prove that TileDB is their best path forward. This is an excellent opportunity for someone who is looking to learn, grow, and build their career while making money with a generous commission plan. 

Join TileDB today and be part of a team that is transforming the lives of analytics professionals and data scientists worldwide.

Requirements

Desired Experience:

• REQUIRED - 5+ years of experience in a sales/solutions architecture or customer engineering role at a SaaS provider, with a record of top performance.  Experience building either Customer Success or Support organizations in the past is a plus.
• REQUIRED - Database and Python experience is required. Other programming or analytics experience, including experience in Jupyter is a plus.
• Have partnered with sales to support large enterprise SaaS Customers, understand how to navigate and work the technical side of large accounts.  
• Understanding of how Customer Engineering impacts all aspects of the customer  lifecycle from pre-sale through production and expansion. 
• Excellent written and verbal communication skills
• Experience working with Cloud Partners – AWS, Azure or GCP
• Ability to thrive in a constantly changing and evolving work environment
• Unwavering drive to be successful and constantly develop your career

What you’ll do:

• Get new TileDB customers to production and assist in the growth & adoption of TileDB Products into accounts alongside of Sales

• Become a trusted advisor with your customers and identify opportunities for sales to re-engage around new use cases and expansion
• Engage pilots and production designs for customers who need help adopting TileDB
• Manage customer requests and SLAs to ensure a timely response to urgent issues
• Proactively manage communication with the customer around support, new product features and other topics as necessary
• Leverage and coordinate cross-functional internal teams when necessary (Engineering, Marketing, Product) to efficiently navigate complex customer relationships
• Engage in team development and mentoring
• Travel to Customers and Events in support of those customer relationships

Benefits

• A culture of continuous improvement where you can grow your career and get coaching!
• Competitive salary and stock options
• 100% medical and dental insurance coverage (for you and your dependents!)
• Paid parental leave
• Paid time off (vacation, sick & public holidays)
• Flexible time off & flexible hours
• Flexibility to work remotely

TileDB is an equal opportunity employer.