Business Specialist II / Front Office Coordinator (Manheim)

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $17.45 - $26.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry.

What You’ll Do

• Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.

• Provide quality customer service through fact to face and phone support. Answer questions and provide support.

• Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed.

• Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.

• Copy data and compile records and reports. Sort and file documents.

• Operate office equipment, such as copier, fax machine, scanner, postage machine, etc.

• Answer phones, convey messages, and run errands. Greet and assist customers.

• Stamp, sort and route incoming mail and Airborne/FedEx packages and letters. Drop off and pick up mail at the U.S. Post office on a daily basis as needed.

• Prepare outgoing mail with sufficient postage and ensure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer. Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required.

• Perform sale day administrative functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.

• Provide quality customer service through face-to-face and phone support. Answer questions and provide support.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

• Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Who You Are

Minimum

• High School Diploma/GED and 3 years’ experience in a related field OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field

• Prior clerical or administrative experience

• Strong communication and organizational skills.

• Basic computer software skills

• Commitment to providing excellent customer service

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-