Sr. Salesforce Business Analyst (Experience Cloud)

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Position: Sr. Salesforce Business Analyst (Experience Cloud)

Location: Remote within United States

This requirement is for a Salesforce Experience Cloud Business analyst with salesforce ecosystem experience. This is NOT a simple Business Analyst requirement, but a Salesforce Sales/Experience Cloud Analyst

We are looking for a strong Salesforce Business Systems Analyst who has experience on Sales Cloud and Salesforce Experience Cloud along with a strong understanding of SaaS products. You will be responsible for creating and delivering value with business process optimization and systems automation on the lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas. You will be part of the IT Business Applications team, engaging and collaborating with the cross functional teams from Marketing, Channel, Sales, Sales Operations and Partner Marketing departments. The ideal candidate for this role will have a blend of technical and business experience with strong expertise in the Salesforce. The primary applications you will be working with are Salesforce.com Experience cloud, Sales Cloud and other tools such as Impartner, Skilljar, and Zinfi and you are expected to have hands-on experience with the salesforce platform.

Responsibilities/What You’ll Do:

• As a Salesforce Experience Cloud BSA, the person should have driven or played an integral role in different Experience Cloud Salesforce.com implementations
• Own the development and implementation of Experience Cloud roadmap
• Ability to capture requirements from business users requirements may pertain to implementation of SFDC Sales Cloud, Experience Cloud
• Subject matter expert on channel sales and partner management (Partner onboarding, Pipeline management, enablement and measurement) 
• Lead business and functional requirements to Experience Cloud standard features and functionality; define and prioritize scoping of requirements
• Meet with business leaders, decision makers, and end users to define business requirements, and systems goals
• Facilitate discussions among business owners to understand problem statements and gather requirements
• Own and drive functional and technical design activities
• Translates business requirements to functional and technical designs for the engineering team
• Collaborate with cross-functional teams and internal IT team members both in the US and offshore locations to drive the work
• Coordinate with offshore Development and QA teams to deliver the solution
• Help business users to complete the UAT and drive the delivery of system enhancements
• Subject matter expert for lead, deal registration, partner portal, distribution channels, account, contact and opportunity management areas.
• Work closely with Architect and Salesforce development teams to define and implement the solutions as part of sprint delivery cycles
• Build the scalable business processes on the route to market and lead to opportunity areas to support the company’s growth at scale
• Effectively prepare Business Processes, Process Flow Analysis, Requirements Definition, Data Models and Detailed Functional Design
• Document the solution design with specific business and technical details 
• Recommend best practice solutions
• Work collaboratively and closely with Salesforce Business Analysts, Onshore and Offshore Developers during the execution phase
• Analyzes/identifies areas of risk and develops plans to minimize
• Troubleshoot product