Associate, Product Operations

Associate, Product Operations

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role will be a key member in our After-Sales team. This person will be responsible for assisting with the day-to-day After-Sales operations. The coordinator will be responsible for working with our client relations, quality, and workshop atelier on daily functions involving Product inspection, repair feasibility, repair organization, and repair quality control.  Our ideal candidate will have 1-2 years of experience and passion for product and client services.   

What impact you can create at CHANEL:

• Create process improvements in the organization and segregation of repairs within the After-Sales space and workshop, implement process flows for stock and client reapairs to ensure lead times are sustained

• Manage accurate count of all items flowing in / out of the repair workshop daily

• Ensure finished repairs comply with CHANEL quality standards – work with Artisan managers on repairs that do not meet quality standards

• Perform admin functions related to outbound repairs, including system steps and photographing repairs

• Organize outbound repair shipments, partner with outbound logistics team on repair shipments, priority repairs

• Occassionally partner with Inventory Controller on cycle counts and physical inventory processes

• Identify process efficiencies with existing processes

You are energized by:

• Working in a highly collaborative environment

• Passion for product, with high attention to detail

• Multi-tasking within projects in a dynamic, fast paced environment

• Being comfortable with decision-making

• Strong passsion for enhancing the client experience

• Collaborating with passionate teammates

What you will bring to the team:

• Excellent communication skills

• Strong attention to detail

• Passion for product and understanding of the CHANEL client experience

• Ability to work colllaboraitely across department

• Ability to thrive in a team environment

Position Logistics:

• Mininimum 1-2 years of related experience (operations, retail, client experience role)

• Excellent verbal and written communication skills

• Comfortable working in systems

• Proficiency in MS Office

• Bachelors degeree (preferred)

• Work-Place Essential: This role requires 5 days in person office at the Piscataway, New Jersey office.

*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

• The anticipated base salary range for this position is $26-$33. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing 2-week August Office Closure and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confi