Cashiering Support Associate

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

The Cashiering Support Specialist plays a vital role in processing a variety of cashiering requests while delivering white-glove service through a relentless pursuit of operational excellence and a focus on deepening client relationships. This individual will ensure the timely and accurate execution of cash management operations, maintain strong partnerships with custodians and clearing firms, and actively aid in operational initiatives across the organization. We are seeking a proactive professional with a growth mindset — someone who welcomes challenges, seeks continuous improvement, and is eager to learn, adapt, and grow within a dynamic environment.

The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

• Process cashiering requests timely and accurately, including but not limited to ACH transfers, Fed Wire transfers, check distributions, and journal entries.
• Communicate professionally with advisors, their staff, and clients via phone, email, and proprietary systems.
• Partner with the firm’s clearing and custody teams to handle transaction-related inquiries.
• Collaborate with internal teams, including Operations, Compliance, and Technology, to ensure seamless client service and support broader company objectives.
• Participate in internal initiatives such as system upgrades, testing, and software rollouts, providing valuable feedback and ensuring operational readiness.
• Coordinate research and resolve inquiries related to client accounts, transactions, or operational procedures.
• Maintain with excellence all processes and adhere to regulatory requirements and firm policies, maintaining a strong focus on risk management and data confidentiality.
• Consistently deliver exceptional customer service, anticipating client needs, and creating memorable experiences that build lasting trust going above and beyond to exceed customer expectations.

What you bring

• Process cashiering requests timely and accurately, including but not limited to ACH transfers, Fed Wire transfers, check distributions, and journal entries.
• Communicate professionally with advisors, their staff, and clients via phone, email, and proprietary systems.
• Partner with the firm’s clearing and custody teams to handle transaction-related inquiries.
• Collaborate with internal teams, including Operations, Compliance, and Technology, to ensure seamless client service and support broader company objectives.
• Participate in internal initiatives such as system upgrades, testing, and software rollouts, providing valuable feedback and ensuring operational readiness.
• Coordinate research and resolve inquiries related to client accounts, transactions, or operational procedures.
• Maintain with excellence all processes and adhere to regulatory requirements and firm policies, maintaining a strong focus on risk management and data confidentiality.
• Consistently deliver exceptional customer service, anticipating client needs, and creating memorable experiences that build lasting trust going above and beyond to exceed customer expectations.
• Bachelor’s degree or equivalent experience in Finance, Economics, Business Administration, or a related field (preferred).
• Minimum of 2 years’ experience in customer service, preferably within financial services or banking industries.
• Strong curiosity about learning new technologies and systems.

What we offer

• Market competitive and pay equity-focused compensation structure
• 100% paid health insurance for employees with 90% coverage for dependents
• Annual lifestyle wallet for personal wellness, learning and development, and more!
• Lifetime maximum benefit fo