Senior Manager Compliance Programs, Quality Assurance

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You’ll Do

• The Senior Manager Compliance Programs, Quality Assurance role within the Governance, Risk and Compliance (GRC) department will be responsible for the development and execution of the Quality Assurance activities for Issues Management. This includes managing a team of quality reviewers to ensure adherence to applicable Company Policy and Standards. In addition to these core functions, the Senior Manager Compliance Program, Quality Assurance will have periodic involvement in exams and audits.  This role will also be responsible for developing and maintaining reporting and sharing those results with key stakeholders across the Issue Management program.

How You’ll Do It

• Manages a team that maintains and enhances regulatory and compliance program components. Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.

• Engages with business and risk partners to develop compliant solutions to mitigate and remediate compliance risks; escalates risks appropriately

• Lead and manage cross functional work groups and workstreams from multiple first line and second line business units.

• Provides support, coaching, and counsel to the team. Manages the development of team members by authoring and assigning goals, conducting periodic coaching and feedback reviews, and administering annual performance evaluations.

• Creates and updates status reports of program initiatives, activities, and compliance risks to management and committees 

Qualifications You’ll Need
The Basics

• Bachelor's Degree in Business Administration or Management, Security and Intelligence, Law, Information Technology, Analytics, Finance or related field.

• 8 + years of understanding Compliance Management System and ability to implement and manage a compliance risk management program.

• In lieu of education, 10+ years Understanding of Compliance Management System and ability to implement and manage a compliance risk management program.

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job. 

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

• Travel up to 25% of the time.

Bonus Points If You Have

• Masters Degree in Business Administration or Management, Law or Finance preferred

• 1+ years of Compliance, law, risk, operations, or Related

• 1 + years of Relevant experience in the financial services industry

• 8+ Years of experience preferred in the following areas:

• Models, champions, and reinforces a risk culture of compliance and transparency preferred.

• Applies general understanding of risk identification and assessment processes, tools and techniques to provide oversight and challenge to risk measurement activities

• Demonstrates knowledge and understanding of compliance laws and regulations.

• Demonstrates knowledge of the Compliance Management System components related to:

• Policies and procedures, and clear communication of intended