HR Generalist

About Us

At Hiya, we’re revolutionizing voice communication. Our mission is to modernize voice with intelligence for security and productivity

Since 2015, when we introduced the first mobile caller ID and spam-blocking apps, we’ve been at the forefront of voice intelligence innovation. In 2016, we partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution. In 2019, we introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone.

Today, our Voice Intelligence Platform supports over 500 million users globally. By using adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice calls across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more.

About the Role

We’re hiring an HR Generalist to help scale and strengthen our global people operations. This is a hands-on role for an experienced HR professional who has owned core HR processes and is ready to take on broader responsibility across benefits, systems, compliance, and employee lifecycle operations in a growing, multi-country environment.

You’ll thrive in this role if you’re proactive, highly organized, and enjoy getting into the details, while balancing empathy with operational rigor. You think in systems and processes, not just individual tasks, and you care deeply about delivering a smooth, respectful, and inclusive employee experience. A forward-thinking, AI-enabled mindset is essential, as you’ll support a global people function across the U.S., Canada, and Europe, and help build scalable HR operations that continue to improve as the company expands.

What You’ll Do

• Own end-to-end HR operations across the employee lifecycle, ensuring accurate, compliant execution of onboarding, job and compensation changes, leave administration, and offboarding in a multi-jurisdiction environment

• Lead benefits administration across core and ancillary programs, including enrollments, qualifying life events, vendor management, audits, reconciliations, and benefits-focused employee education

• Act as a trusted HR subject-matter resource, providing consistent policy interpretation and guidance on benefits, payroll coordination, leaves, and people programs

• Serve as the primary owner of the HRIS and connected people systems, maintaining data governance, integrity, reporting, and audit readiness across platforms

• Execute and oversee employee data transactions with precision; produce reports and insights to support compliance, operational decision-making, and leadership needs

• Develop, document, and continuously improve HR SOPs, internal knowledge bases, and employee-facing resources to ensure clarity, consistency, and scalability

• Support multi-jurisdiction employment compliance across federal, state, local, and international regulations, partnering with Legal, Payroll, and legal advisors on audits, filings, recordkeeping, and policy updates, and actively driving alignment and standardization across global compliance processes.

• Identify operational risks, inefficiencies, and control gaps within HR workflows; design and implement scalable, repeatable processes aligned with company growth

• Partner cross-functionally with Payroll, Finance, IT, Legal, and external vendors to ensure seamless, compliant HR operations

• Leverage AI, automation, and system enhancements to reduce manual work, improve data accuracy, and elevate the employee experience

What We’re Looking For

Required Experience:

• Prior experience as an HR Specialist or HR Generalist, with direct ownership of core HR operations including benefits administration, HRIS management, and end-to-end employee lifecycle processes

• PHR, SHRM-CP, or equivalent HR certification demonstrating formal HR training and professional foundation

• Applied, working knowledge of U.S. employment laws and HR compliance requirements, with experience supporting regulated processes, audits, and policy adherence

• Exceptional attention to detail and follow-through in managing sensitive employee data, system workflows, and compliance-critical documentation
  Proven ability to operate independently in evolving environments, building, documenting, and continuously improving scalable HR processes

• Strong fluency with HR technology and AI-enabled tools, including the ability to evaluate, adopt, and translate automation into effective, employee-friendly HR solutions