Sales Administrative Manager

Job Type: Full–time
Hours: 9 am – 6 pm EST
Salary $45,000-$50,000 yearly DOE

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Position Overview:
We are seeking a highly organized and dynamic Sales Administration Manager to oversee and streamline the operations of our Sales & Marketing departments. The ideal candidate will demonstrate exceptional attention to detail and a commitment to accuracy in all aspects of their work. You will play a crucial role in overseeing a team of Sales Administrators, optimizing sales operations, tracking key metrics, and leading the recruitment and onboarding of new team members. This position requires strong leadership, excellent communication skills, and a strategic mindset.

Key Responsibilities:
 Create and maintain daily key metrics for all sales channels.
 Generate reports from our CRM and Reporting platform, and create new reports in Microsoft Excel and Google Sheets.
 Manage the creation of the weekly Pipeline report for the sales team.
 Manage and track partner commissions, ensuring accuracy and timely payments in alignment with partner agreements.
 Develop and update all Standard Operating Procedures (SOPs) across the Sales & Marketing department, ensuring processes are standardized and followed.
 Handle administrative tasks such as submitting tech tickets for Sales & Marketing-related issues and other administrative duties as assigned.
 Manage a team of three Sales Admins (located in the corporate office in Horsham, PA)
 Act as a backup for the Sales Admins when necessary. Answering corporate phone calls, handling chats, and emails.
 Perform various HR tasks, including managing timecards for your team of sales admins in the payroll platform.
 Oversee and monitor the creation and management of virtual signing accounts and commission folders, ensuring smooth operations.
 Assist management in the recruitment and onboarding process for the Sales & Marketing team, helping ensure a smooth transition for new hires and maintaining high standards of performance and culture fit.
 Prepare and ship marketing and sales supplies to conferences.
 Handle various Sales & Marketing projects as assigned

Qualifications:
 Proven administrative and project management, or a similar role.
 Strong knowledge of CRM systems and sales performance tools.
 Advanced proficiency in Microsoft Excel and Google Workspace (G Suite)
 Excellent organizational, time management, and communication skills
 Ability to multitask and prioritize effectively in a fast-paced environment
 Proficient in reporting and data analysis
 Skilled in managing cross-functional projects and collaborating with multiple departments
 Strong problem-solving abilities and attention to detail
 Call center experience a plus