Inbound Phone Representative

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.
 
We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that. 
 
We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.
 
Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

At MOO, we don’t just print business cards; we help people make their mark on the world. We believe great design is for everyone and our goal is to help customers achieve that!
 
We are looking for an Inbound Call Specialist who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience. 
 
As the literal voice of our brand, you will be the first point of contact for our customers when they call in. Whether they need help choosing the perfect paper stock, tracking down a delayed package, or fixing a design that didn't print quite right, you’ll be their hero. We don't believe in rigid, robotic call centers here—we believe in keeping it human, having real conversations, and delivering absolute delight on every single call.
 
The hours will be as follows:
Training - months 1- 2 >>: 9-5:30pm
months 3 - 6 >> 11am-7:30pm
months 6+ >> 1pm-9:30pm