Clinical Quality Specialist, Pharmacy

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Clinical Quality Specialist, Pharmacy plays a critical role in managing and overseeing the formulary for Teladoc Health. They will be responsible for ensuring compliance with all regulatory bodies, both state and federal. This role requires meticulous attention to detail, critical thinking, and problem-solving abilities to meet clinical quality and business objectives, as well as exceptional oral and written communication skills.

Essential Duties:

• Manages and oversees pharmacy formulary for Teladoc Health services which encompasses virtual urgent and primary care, behavioral health and dermatology. 

• Ensure all formularies are compliant with state and federal prescription drug regulations nationwide. Ensures that medication-related systems support compliance with Joint Commission, Centers for Medicare & Medicaid Services, and established pharmacy practice standards.

• In-depth knowledge of medication safety standards, protocols, and risk mitigation strategies

• Create systems and protocols to streamline formulary operations.

• Leads and supports pharmacy-related initiatives as a subject matter expert for the department’s senior team of clinicians, quality and patient safety experts, data scientists and clinical informaticists and other departments as necessary. 

• Proficient in retrieving and analyzing data related to the formulary.

• Ensures appropriate testing of all integrated applications has been completed.

• Supports the development of policies and procedures related to all aspects of medication use within the organization.

Required Qualifications:

• Doctor of Pharmacy degree from an accredited college of Pharmacy 

• Registered Pharmacist (State Board of Pharmacy): Licensed to practice pharmacy in one or more US states.  Must complete continuing education to maintain licensure.

• 5+ years clinical experience as a pharmacist in a large care delivery or retail pharmacy setting.

• Experience utilizing formulary management systems (e.g., First Databank, Multum).

• Experience in managing a wide range of formularies such as ambulatory primary care, behavioral health and dermatology. 

• Deep understanding of prescribing limitations, DEA schedules, REMS program and formulary compliance across state lines.

Preferred Qualifications:

• ASHP accredited Postgraduate Year 1 (PGY1) Pharmacy Residency Program.

• Exemplary technical writing and verbal communication skills with exceptional attention to detail. 

• Strong interpersonal skills and the ability to engage effectively with a wide range of cross-functional stakeholders.

• Deep experience in telehealth/virtual care quality and safety in a corporate or health tech start-up environment is highly desired.  

• Ability to work cross-functionally with diverse clinical and non-clinical stakeholders including physicians, nurses, administrative staff, clinical informatics, data scientists, as well as Product, Commercial, and other business leaders.

The base salary range for this position is $125,000 – $130,000.  In addition to a base salary, this position is eligible for a performance bonus, equity, and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship no