APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Transportation Services, a unit within Auxiliary and Business Services, is hiring a Customer Service Representative 3 (Front Office Coordinator) for its Fleet Operations Facility. Reporting to the Fleet Vehicle Manager, and working closely with the Dispatch Clerk, the Front Office Coordinator will greet customers, dispatch Fleet vehicle rentals, answer phone calls and emails with efficiency and professionalism, process vehicle reservations, process billing for daily and monthly reservations, oversee fuel systems and fuel cards, and work at Fleet Operations special events as needed.

Education and Experience:

• Typically requires a high school diploma with 1 to 3 years of experience, or an equivalent combination of education and experience. 
• Experience serving customers from diverse backgrounds, the ability to communicate and address concerns in ways that help individuals feel heard, and proficiency with Microsoft Office is required.

Additional Information:

• The position will require occasional early morning, evening, and weekend hours and outdoor work. 
• This position will require successful completion of standard background checks.  

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Transportation Services is committed to creating a sense of belonging and investing in the professional development of all team members.

Finance and Business is a value driven organization that supports thousands of university faculty, staff, and students, while also providing services to the broader community and society. Auxiliary and Business Services is part of the Finance and Business team and has a vision of being a progressive, creative, innovative, and caring organization which provides the highest quality services, leadership, and expertise valued by our customers, our staff, and the communities we serve. Our values model those of Penn State's and we are especially committed to our goal of effectively managing and developing human resources within Auxiliary and Business Services while providing optimum personal satisfaction and professional growth in a diverse, enriching, challenging, and stimulating environment. We also firmly believe in the value of Respect, which encourages us to "respect and honor the digni