Seasonal Customer Service Representative

*** This is a SEASONAL opportunity, with start dates in Early December 2023 and lasting until then end of April 2024. ***

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Client Service Center Representative - Tax Form Management

Equifax is looking for seasonal skilled Customer Service Representatives to join our team in Earth City. A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc. Inbound agents provide support for our client’s and their employees.

These roles are 100% onsite in our Earth City Customer Service Center.

What you’ll do

• Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations. 
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. 
• Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers 
• Follow security processes & procedures at all times when handling calls due to the visibility of personal data 
• Accurately communicate call and/or special project status to supervisor.     

What experience you need  

• High School diploma or GED. 
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims. 
• Ability to organize work duties and perform job functions independently preferred   

What could set you apart

• Ability to handle a high volume of work and work under deadlines

• Ability to follow policies and procedures; complete administrative tasks correctly and on time.

• Must be able to understand and use new technologies quickly and ability to type 35 WPM.

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Location:

USA-St. Louis-Rider Trail

Function:

Function - Customer Service

Schedule:

Full time