Senior Software Engineer-Full Stack Developer

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking to find a Senior Software Engineer, Full Stack Developer to join the team!  You will be joining the SaaS Platform development team that is building out our state of art technical platforms to enable a global customer and technical support systems. This provides the business with robust functionality for effective handling, routing, and reporting on volumes of tickets through multiple channels.

You will collaborate with different teams in Customer/Technical Support as well as research & development groups taking abstract concepts to create technical solutions in production with leadership and hands-on contribution through requirements design, development, testing, and deployment. You will ensure that the architecture and design are of high quality, stable, scalable, and reliable. You will drive the technical design and best development practices through design reviews, architecture reviews, user validation activities, and business customer interactions.

This role is open to candidates residing in the US except Alaska, California, Denver metro, Connecticut, Chicago metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Austin metro, Dallas metro, Houston metro, Washington, Washington DC metro.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Design and develop secure, scalable technical solutions using Zendesk. Zendesk API’s and other related technologies.
• Maintain and optimize full lifecycle software development using standard configuration, API/Integration development.
• Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with designing, and developing various systems to meet and address technical requirements and resolve current process issues.
• Developing integration between Zendesk and other systems in customer support business.
• Work closely with internal stakeholders & business to design, develop, and implement solutions using Zendesk and other Customer Support software tools.
• Be the point of contact for the AI, Zendesk App development and integration development related to all Customer Support related development processes.
• Monitor performance of integrations, automations, triggers, and workflows within the support systems echo system.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
  
  

Minimum requirements for the role: