Enteprise Account Manager, NAM

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

We have recently been positioned as a market leader across the 2023 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. The only company in the industry with this standing. With these accolades we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

As we continue to expand our market share in the rapidly emerging Employee Experience platform category, we are looking for an Enterprise Account Manager for North America.

As an Enterprise Account Manager at Unily, you will play a crucial role in building and maintaining strong relationships with our enterprise clients. Your primary responsibility will be to ensure client satisfaction, protect existing revenue, drive account growth, and maximize on expansion opportunities.

You will work closely with cross-functional teams, including Sales, Customer Success, Product, Marketing, Finance and Legal to ensure Unily delivers exceptional service to our clients, whilst helping them achieve their business objectives.

Main Responsibilities

• Serve as a point of contact for assigned enterprise clients, understanding their unique business needs and building long-term relationships
• Proactively engage with clients to understand their goals, challenges and requirements, and identify opportunities to upsell and cross-sell Unily products and services
• Build strong relationships with clients, meeting with your dedicated enterprise clients on a weekly or biweekly basis.
• Develop account plans and strategies to drive growth, increase client retention and expand the accounts.
• Collaborate with our Implementation team to identify and pursue expansion business opportunities during the onboarding customer stage.
• Collaborate with the Customer Success Team to ensure smooth onboarding and implementation of Unily solutions, as well as effective post-sales support
• Assist them to help them coordinate and lead regular account review meetings to ensure they provide client satisfaction, address concerns and provide strategic guidance
• Monitor and analyze client usage data, metrics and feedback to identify trends, generate insights and recommend improvements or new solutions
• Stay up-to-date with industry trends, competitors and market conditions to effectively position Unily's offerings and maintain a competitive edge
• Prepare accurate and timely reports on account status, revenue forecasts and sales activities
• Contribute to the continuous improvement of account management processes and best practices

Requirements

• Bachelor’s degree in business administration, marketing or a related field (or equivalent experience)
• Proven experience as an Account Manager, or similar role, within the enterprise software or SaaS industry
• Demonstrated success in managing large enterprise accounts, driving revenue growth, and achieving sales targets
• Strong renewal negotiation skills
• Ability to identify further opportunities for expansion (up-sell, cross-sell)
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment
• Proficiency in CRM software and Microsoft Office suite
• Willingness to travel to client sites as needed

Skills