Sr. Program Manager, Service Operations

Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.   We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.   Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are seeking a Sr. Program Manager, Service Readiness to support the development, implementation & continuous improvement of Lucid’s Field Service programs portfolio. You will manage complex projects, drive cross-functional alignment, and engage with our Field Service teams to identify opportunities to enhance the overall performance of our Field Service network. 

Our ideal candidate has worked with global teams on fast-paced projects and possesses impeccable communication skills. We’re seeking a detail-oriented professional who exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection in a fast-paced environment. This role will be based in the US at our Newark, CA Headquarters. 

 The Role 

• Support the existing Field Service project portfolio, project managing several projects in partnership with cross-functional business partners.  

• Develop processes to intake & manage Field Service operational improvement requests.  

• Create, execute, and maintain standards, policies, and programs that impact & enhance Field Service toward developing a world class service experience.  

• Leverage both qualitative & quantitative analysis, evaluating against industry benchmarks where applicable, to develop, maintain & drive different Field Service Strategy & Processes. 

• Manage the implementation, engagement & ongoing success of existing field service programs.   

• Prepare and present reporting for key business initiatives to Executive, Stakeholder, and Field Service audience(s). 

• Creation and archive presentations, both for regularly scheduled & ad-hoc meetings 

• Engage with Field Service Centers to identify opportunities for program enhancement, new projects, and support successful service center performance.   

• Maintain detailed project trackers and critical workstreams to ensure projects are completed on time, driving stakeholder satisfaction. 

• Coordinate regular updates on cross-functional business initiatives, reporting on program health, progress, and impact.  

• Support stakeholders and project teams with key updates, including preparation of presentations for senior leaders and executives. 

• Provide support to business partners for ad-hoc initiatives. 

Qualifications 

• 5+ years relevant experience in project coordination, project management, and/or related function. 

• Bachelor's Degree or equivalent work experience.  

• Previous Automotive Field Service experience required.  

• Prior experience leading multiple projects on-time and within budget in a fast-paced, ever evolving environment with a tolerance for ambiguity.  

• Emotionally intelligent and collaborative team player with demonstrated bias for action and ability to execute at a high level.  

• Advanced Microsoft Office, Salesforce, and/or Tableau experience preferred.   

• Proficiency with