Certified Medical Assistant

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

 Opportunity

At Twin, Certified Medical Assistants work across multiple practice areas and support both clinical and administrative tasks. This role is heavily team-oriented and relies on strong communication and organizational skills. The CMA has primary responsibility for supporting the entire member journey from new member Intake and Enrollment to active member program care management. This role will work in partnership with the nursing team to support operational standards and best practices. Specific daily responsibilities include preparing charts, scheduling appointments and conducting intake tasks such as medication reconciliation, confirming primary care provider (PCP) and specialist details, as well as verifying pharmacy information. MAs working in Enrollment also conduct scheduled member phone calls as part of Twin’s on-boarding process and coordinate with a team of service advisors and Registered Nurses. Proficiency in scheduling and documentation, experience with multiple systems and platforms, as well as the ability to engage with members and teammates are critical success factors for this role. Additional considerations include ability to work with competing priorities and comfort with change. The schedule for this position is Monday-Friday, 9am-5pm CST. 

Responsibilities 

• While the primary assignment could be within any of these practice areas, the Twin MA team is cross-trained and works across multiple practice areas such as Intake, Member Enrollment and Member Program Activation
• Works cross-collaboratively to capture, enter and confirm health profile information vital for virtual on-boarding and visits
• Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)  
• Conducts new member phone call visits with scripting and completes documentation; effectively engages members about Twin Health and in partnership with Enrollment team
• Supports scheduling coordination and helps ensures accuracy of scheduled member visits
• Coordinates with the care team and nursing team to provide administrative support for care management activities and team level projects
• Also assists with and completes medication requests, tasking actions, lab reminders and scheduling,  prior authorizations, and other non-clinical triaging
• Demonstrates excellent communication skills with passion and empathy while also documenting with accuracy and detail
• May support pilots and efforts at a high-level and help identify impact(s) related to changes
• Helps identify and address potential challenges by providing feedback (i.e. may help track and report on specific processes, as determined by managing team)  
• May include member outreach to help complete med entry and capture missing information 
• Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
• May help initiate medication refill requests
• Assists RN in coordinating and completing on-boarding tasks
• Participates in team huddles, care management planning and operations meetings
• Participates in continuous process improvement activities and initiatives
• May help close loop regarding the sha